Samantha Connaway
Danville,IN
Summary
Organized, proactive and flexible team player with excellent multitasking and time management skills. Enthusiastic personality and open-mind with priority to communicate with my fellow team members while maintaining a consistent desire for continuing education within the workplace. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Recognized for exceeding expectations for job performance by receiving an internal promotion within one year at Catalent Biologics as well as Life Science Logistics. Successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. Experience with quality and manufacturing systems like Trackwise, SAP, PowerApps, Tecsys (WMS) Maximo and JD Edwards (JDE).
Top 5 "Gallup, CliftonStrengths" include: Activator, Woo, Harmony, Adaptability and Restorative.
Overview
11
11
years of professional experience
Work History
Sampling/Dispensing Technician; Team Lead
Life Science Logistics
Brownsburg, IN
07.2022 - Current
- Maintained work area for cleanroom compliance and processing standards.
- Oversaw and maintained laboratory equipment in good working order to maximize productivity.
- Setup and operated small manufacturing equipment using hand tools and detailed instructions to meet daily production requirements.
- Obtained cross-training during downtime of production. This includes organizing items on shelving units for destruction, inventory, disposition, returns and/or delivery, preparing truck orders trough Warehouse Management System, Tecsys, for inbound and outbound orders, kitting projects and shipping activities.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Reviewed completed orders for quality and accuracy.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Senior Quality Technician
Catalent Biologics
Bloomington, IN
11.2020 - 07.2022
- Safeguard customer requirements as well as product quality standards by delivering support.
- Conducted data review and followed standard practices to find solutions.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Generated detailed reports outlining results and recommendations.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reported problems and concerns to management.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Addressed non-conformance issues, pausing production to correct errors.
- Promoted adherence to quality standards by educating personnel on quality control.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Employee Training Coordinator
Red Robin Gourmet Burgers
Carmel, IN
02.2020 - 07.2020
- Produced targeted instructional materials and training curriculum focused on new service models for organizational implementation.
- Evaluated established training programs, employee performance across service areas, and organizational goals to identify knowledge and skill gaps.
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Monitored day-to-day activities of Red Robin and employees, noting areas needing improvement and implementing plans for rectification.
- Advised executives on best practices for employee growth and productivity goals.
- Trained and mentored 15 new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Bartender
Red Robin Gourmet Burgers
Carmel, IN
04.2015 - 07.2020
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Generated higher ticket averages by training 15+ employees on suggestive up-selling techniques.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Greeted and maintained relationships with regular customers.
Direct Care Staff Member
ResCare Inc.
Evansville, IN
08.2012 - 02.2015
- Planned activities to encourage movement, stretching and strength building.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Recorded status and duties completed in logbooks for management.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate following injury, as directed by medical or nursing staff.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Monitored and assisted residents through individual service plans.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
Some College (No Degree) -
University of Southern Indiana
Evansville, INHigh School Diploma -
Benjamin Bosse High School
Evansville, iN05.2011
Skills
- Performance improvement
- Medication Management
- Employee coaching/training
- Scheduling
- Team building
- Specifications understanding
- Materials inspections
- Analytical and Critical Thinking
- Data Entry
- Chemical Handling
- Environmental Monitoring
- Hazardous Waste Handling
- Documentation and Reporting
- Client Support
- Attention to Detail
Timeline
Sampling/Dispensing Technician; Team Lead
Life Science Logistics
07.2022 - Current
Senior Quality Technician
Catalent Biologics
11.2020 - 07.2022
Employee Training Coordinator
Red Robin Gourmet Burgers
02.2020 - 07.2020
Bartender
Red Robin Gourmet Burgers
04.2015 - 07.2020
Direct Care Staff Member
ResCare Inc.
08.2012 - 02.2015
Some College (No Degree) -
University of Southern Indiana
High School Diploma -
Benjamin Bosse High School
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