SAMANTHA DOWDY
Evansville
Summary
Enthusiastic and dependable hospitality professional with over 5 years of experience delivering exceptional guest service in high-volume hotel and restaurant environments. Skilled in front desk operations, reservations, concierge support, and issue resolution. Proven ability to create welcoming experiences, anticipate guest needs, and maintain poise under pressure. Strong communicator and team player committed to guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Skechers Shoe Store
Evansville, IN
10.2025 - Current
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted customers in product selection, demonstrating strong product knowledge and effective communication skills.
- Maintained store presentation through visual merchandising and inventory organization practices.
- Trained new associates on sales techniques and customer interaction strategies to drive team performance.
- Analyzed sales trends to identify opportunities for upselling and maximizing revenue potential.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy in daily reconciliations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Server
Olive Garden
10.2022 - 12.2024
- Provide attentive, friendly service in a high-volume dining environment
- Upsell food and beverage items, increasing average ticket values
- Maintain deep knowledge of menu offerings, including allergy-sensitive options
- Consistently receive positive feedback for professionalism and guest interaction
- Various Locations
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area, promoting a welcoming environment.
Guest Service Associate
Capital Vacations
Basye, VA
12.2023 - 08.2024
- Greet and check in guests, manage reservations, and process payments accurately
- Resolve guest concerns diplomatically to ensure satisfaction and encourage return visits
- Promote timeshare amenities and assist with bookings to increase occupancy and guest spend
- Coordinate with housekeeping to ensure timely room readiness and guest comfort
- Developed and maintained relationships with clients to enhance customer loyalty and retention.
- Managed guest check-in processes, ensuring efficiency and customer satisfaction.
Housekeeper
Holiday Inn Express | Hampton Inn | Westfall Cleaning
01.2022 - 01.2023
- Delivered high standards of cleanliness and comfort across hotel guest rooms
- Ensured timely turnaround of rooms in coordination with front desk operations
- Used safety protocols for chemical handling and sanitation
Education
High School -
Langley High School
McLean, VA06.2008
Skills
- Front Desk & Guest Services
- Reservation Management (Phone & Digital)
- Conflict Resolution & Complaint Handling
- Check-In/Check-Out Procedures
- Upselling & Cross-Selling Amenities
- POS & Payment Handling
- Hospitality Software Proficiency
- Cleanliness & Presentation Standards
- Concierge & Local Area Expertise
Certification
Car Sales License (Aug 2023 & Oct 2023)
EARLY CAREER EXPERIENCE
- Includes customer service, sales, and team leadership roles demonstrating transferable hospitality skills:
- Car Sales Representative, Marlow Motor Co. / HoneyCar (2023)
- Sales Associate, Doggone Natural (2019–2022)
- Cashier, Dollar Tree & Roy Rogers (2002–2019)
Timeline
Sales Associate
Skechers Shoe Store
10.2025 - Current
Guest Service Associate
Capital Vacations
12.2023 - 08.2024
Server
Olive Garden
10.2022 - 12.2024
Housekeeper
Holiday Inn Express | Hampton Inn | Westfall Cleaning
01.2022 - 01.2023
High School -
Langley High School