Samantha Drew
Milan
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Proficient in HIPAA regulations and EMR software. Demonstrates exceptional multitasking and effective communication, enhancing operational efficiency and patient satisfaction. Renowned for a strong work ethic and attention to detail, consistently ensuring compliance and streamlined processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Health Aide-PRN
Comfort Support Services, LLC
Brookville, IN
01.2024 - Current
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Medical Office Manager
Cincinnati Vision Group
Cincinnati, OH
12.2020 - 01.2024
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
Optometric Technician
Cincinnati Vision Group
Cincinnati, OH
08.2016 - 12.2020
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Customer Service Cashier
Walgreens
Aurora, IN
04.2014 - 07.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Pre-Health Professions: Nursing -
University of Cincinnati
Cincinnati05-2028
High School Diploma -
South Dearborn High School
Aurora, IN06.2016
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional Telephone Etiquette
- Insurance Eligibility and Verification
- Staff Scheduling
- Medical practice operations
- Staff recruitment and training
- Patient care
Certification
CPR Certified
Timeline
Home Health Aide-PRN
Comfort Support Services, LLC
01.2024 - Current
Medical Office Manager
Cincinnati Vision Group
12.2020 - 01.2024
Optometric Technician
Cincinnati Vision Group
08.2016 - 12.2020
Customer Service Cashier
Walgreens
04.2014 - 07.2016
High School Diploma -
South Dearborn High School
Pre-Health Professions: Nursing -
University of Cincinnati