Samantha Dsouza
Secretary To Managing Director
Mumbai
Summary
Reliable Secretary with background supporting General Managers in fast-paced environments. Skillset includes managing schedules, coordinating meetings, and facilitating communication between departments. Strengths lie in maintaining confidentiality, displaying professionalism at all times, and improving office efficiency through implementation of innovative organizational systems. Previous work demonstrates ability to multitask effectively and contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary to the General Manager
63SATS Global Cyber Technologies Networks Limited
04.2015 - Current
- Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
- Organized and maintained filing systems, both electronic and paper based.
- Answered incoming calls, screened messages and directed them appropriately.
- Greeted visitors in a professional manner and provided assistance as needed.
- Managed the calendar of the General Manager ensuring timely completion of tasks.
- Coordinated travel arrangements for the General Manager's business trips.
- Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.
- Processed invoices from vendors and suppliers according to company policy.
- Scheduled appointments for the General Manager with internal staff or external contacts.
- Ordered office supplies as needed to ensure adequate stock levels were maintained.
- Updated contact lists as required while maintaining accuracy at all times.
- Completed data entry tasks such as updating client records or entering financial transactions into accounting software.
- Collaborated with other departments within the organization to coordinate projects involving multiple teams.
- Prepared accounts payable paperwork necessary to process invoices.
- Organized and prepared meeting rooms and equipment for onsite and offsite events.
- Ordered office supplies to keep stationary and inventory properly stocked.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted customers in selecting appropriate travel packages based on their individual needs and preferences.
- Created detailed itineraries for customers, including hotel bookings and transportation arrangements.
- Processed customer payments for travel packages.
- Maintained accurate records of customer bookings and payments.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Checked and recorded employee attendance, including tardiness, absences and vacation time.
- Managed the procurement process from purchase order generation to delivery of goods or services.
- Vendor billing for the company's purchases and processing it to rhe accounts team.
- Processing the Managing Director's monthly reimbursement to the accounts team.
- Coordinated for the company's business cards for the employees on exhaustion or brand new request.
Front Desk Receptionist
63 Moons Technologies
04.2015 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Guest Relations Officer
IDFC
07.2013 - 01.2015
- Greeted guests upon arrival, providing information and assistance with check-in procedures.
- Provided personalized customer service to ensure satisfaction of guest needs and expectations.
- Maintained accurate records of guest preferences in order to provide a more personal experience for future visits.
- Managed complaints and inquiries from guests promptly and professionally.
- Organized welcome packages for VIP guests that included special gifts or amenities.
- Conducted tours of the facility, highlighting amenities and services available to guests.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
BHSC - Family Resource Management Studies
Dr. BMN College of Home Science
MumbaiSkills
Travel Arrangements
Certification
AVIATION CABIN CREW COURSE
Timeline
Secretary to the General Manager
63SATS Global Cyber Technologies Networks Limited
04.2015 - Current
Front Desk Receptionist
63 Moons Technologies
04.2015 - 09.2023
Guest Relations Officer
IDFC
07.2013 - 01.2015
BHSC - Family Resource Management Studies
Dr. BMN College of Home Science
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