SAMANTHA FERNANDES

An instinctive, thorough & experienced marketing and sales professional with proven expertise in establishing & maintaining customer relationship & product promotion. Have an understanding of the bio-pharmaceutical industry & working closely with growing industrial partners. Keen on taking up challenges, developing skills & strengths with a grounded goal in mind. Strategic planner with adaptable approach & enjoys collaboration across teams / business units. High in energy, filled with positivity & a strong believer in the power of Diversity & Inclusion

• Develop and maintain relationships with key clients, ensuring high levels of customer satisfaction and repeat business.
• Collaborate with cross-functional teams to provide effective solutions and address customer needs.
• Identified prospective customers and evaluated market potential.
• Re-engaged customers from dormant accounts, increasing revenue.
• Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
• Took on additional responsibility for the region by taking over Karnataka, Tamil Nadu, Srilanka Regions for Growth Accounts & significantly increased business.
• Frequently visited customers to maintain positive and productive relationships.
• Provided exemplary level of service to clients, maintaining, and improving relationships for future business opportunities.
• Fostered cooperative and positive communications with clients for project success.
• Utilize Salesforce.com to track sales activities, manage leads, generate quotations, reports, projections, Funnel & forecasting for management.
• Probed sales and marketing data to identify business challenges to understand needs of prospective clients.
• Promoted product offerings, benefits and discounts using marketing channels and delivered products on time to customers.
• Offered proactive resolutions and drove actionable responses to challenges to convert leads and close sales.
• Actively participate in sales meetings and contribute to strategic planning and forecasting activities.
• Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
• Maintained strong understanding of competitors mission, offerings, and presence in assigned territory.
• Participated in numerous Negotiation discussions.
• Strongly implement Compliance in the work culture.