Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Fisher

Mexico

Summary

Dynamic and results-oriented professional with extensive experience in customer service, specializing in relationship management and quality control. Excelled in client relations and problem-solving, leading to increased customer satisfaction and repeat business. Proven track record in team leadership and decision-making, significantly enhancing operational efficiency.

Overview

9
9
years of professional experience

Work History

Client Consultant 1

Flagstar Bank
09.2024 - Current
  • Conducted thorough assessments of clients'' needs, identifying areas of improvement and providing actionable recommendations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.

Team Lead

Walmart
08.2021 - 09.2024
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

Quality Control Technician

Dolco Packaging
09.2015 - 08.2021
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
  • Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
  • Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.

Education

GED -

Heartland Career Center
Wabash

Skills

  • Relationship management
  • Client relations
  • Decision-making
  • Problem-solving
  • Task delegation
  • Time management
  • Multitasking
  • Reliability
  • Customer service
  • Team leadership

Timeline

Client Consultant 1

Flagstar Bank
09.2024 - Current

Team Lead

Walmart
08.2021 - 09.2024

Quality Control Technician

Dolco Packaging
09.2015 - 08.2021

GED -

Heartland Career Center

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Samantha Fisher