Samantha Jacobs
Columbia City
Summary
Dynamic Training Manager, enhancing employee productivity through innovative onboarding and tailored training programs. Skilled in performance tuning and coaching, I foster a collaborative environment that drives team success and customer satisfaction. Adept at strategic thinking, I implement effective solutions that elevate operational standards.
Strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through positive and dedication. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Overview
15
15
years of professional experience
Work History
Training Manager
Chapman's Brewery
09.2021 - 06.2024
- Supported training sessions by preparing materials and coordinating logistics.
- Assisted in evaluating training needs through surveys and feedback collection.
- Contributed to the development of training content for new employees.
- Facilitated onboarding processes by providing essential orientation support.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
Restaurant Floor Manager
205 BBQ and Grill
02.2020 - 06.2022
- Oversaw daily operations, ensuring exceptional service and guest satisfaction throughout restaurant floor.
- Trained and mentored staff, fostering a collaborative environment to enhance team performance.
- Implemented inventory management practices, streamlining supply ordering and reducing waste.
- Coordinated with kitchen staff to optimize menu execution during peak hours, improving efficiency.
- Conducted regular staff evaluations, identifying areas for improvement and providing targeted feedback.
- Developed and enforced standard operating procedures to maintain compliance with health regulations.
- Resolved customer complaints effectively, enhancing reputation for quality service and dining experience.
- Analyzed customer feedback trends to inform strategic decisions for menu adjustments and promotions.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
Restaurant Training Manager/Head Bartender
Main Bowl
11.2016 - 01.2020
- Developed and delivered training programs enhancing staff performance and customer service skills.
- Collaborated with management to assess training needs and design tailored learning solutions.
- Implemented onboarding processes for new hires, ensuring smooth integration into team culture.
- Evaluated training effectiveness through feedback and performance metrics, adjusting programs as necessary.
- Mentored junior trainers, fostering knowledge sharing and professional development within the team.
- Conducted regular workshops to reinforce operational standards and promote best practices among staff.
- Implemented successful incentive programs to motivate staff members towards achieving business objectives and personal goals.
- Boosted sales revenue with regular menu updates, incorporating seasonal ingredients and current food trends.
- Championed a culture of teamwork among employees by promoting open lines of communication, collaboration, and mutual respect throughout the workplace.
- Organized special events at the restaurant, coordinating details from menu planning to staff assignments for optimal guest experiences.
- Developed customized training materials for various roles, ensuring relevancy and applicability across all positions within the restaurant setting.
- Collaborated with management to identify areas for improvement, implementing strategies to enhance overall restaurant performance.
- Facilitated conflict resolution among team members when necessary, addressing issues promptly to maintain a positive work environment.
- Built strong relationships with vendors and suppliers, ensuring cost-effective purchasing decisions while maintaining high-quality standards.
- Improved communication between front-of-house and back-of-house teams, leading to increased efficiency during peak service hours.
- Increased customer satisfaction ratings by consistently monitoring service quality and providing targeted feedback to team members.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Food Preparation Worker/Dishwasher
Big G's Sports Cafe
04.2012 - 11.2015
- Operated kitchen equipment to prepare food items efficiently and safely.
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of workstations to adhere to health standards.
- Assisted in inventory management, monitoring stock levels, and minimizing waste.
- Developed standardized recipes to ensure consistency in taste and presentation.
- Conducted quality checks on ingredients to uphold high culinary standards.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Dishwasher
Oliver's Bar and Grill
07.2009 - 03.2011
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation standards.
- Collaborated with kitchen staff to streamline dish retrieval and return processes.
- Trained new employees on proper dishwashing techniques and safety protocols.
- Maintained organized work area, optimizing workflow for efficiency during peak hours.
- Implemented best practices for waste management, reducing environmental impact of operations.
- Followed supervisor instructions to complete tasks on time.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
Columbia City High School
Columbia City, IN08-2013
Skills
- New hire on-boarding
- New employee training
- Performance tuning
- Coaching and mentoring
- Written and oral communication
- Strategic thinker
- Adaptive learning
- Public speaking
- Budget administration
- Human resources
- Motivational speaking
- Customer service
- Data entry
- Organizational development
- Sales analysis
- Teamwork
- Problem-solving
- Time management
- Multitasking
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridTimeline
Training Manager
Chapman's Brewery
09.2021 - 06.2024
Restaurant Floor Manager
205 BBQ and Grill
02.2020 - 06.2022
Restaurant Training Manager/Head Bartender
Main Bowl
11.2016 - 01.2020
Food Preparation Worker/Dishwasher
Big G's Sports Cafe
04.2012 - 11.2015
Dishwasher
Oliver's Bar and Grill
07.2009 - 03.2011
Columbia City High School
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