Samantha Kertis
Avon
Summary
Successful Territory Manager with a strong business sense along with clinical expertise. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 20 years of experience in heart failure.
Overview
16
16
years of professional experience
Work History
Territory Manager, MCS
Abbott
05.2018 - Current
- Improved customer satisfaction through on-site visits, timely response to inquiries, and effective problem resolution.
- Understanding of hospital administration, purchasing and reimbursement policies.
- Negotiated contracts skillfully, securing long-term agreements with accounts in a timely and effective manner.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve outcomes.
- Provided insightful feedback on product activities that informed strategic planning decisions at an organizational level.
- Mentored new hires on best practices in relationship-building techniques, contributing positively to team performance metrics.
- Streamlined internal processes by implementing efficient reporting tools for monitoring progress.
- Utilized data analytics tools for accurate forecasting of future sales trends within the assigned region, enabling proactive adjustments as needed.
- Worked closely with customer service and supply chain to ensure optimal inventory levels were maintained consistently throughout the year – avoiding delays with inventory.
- Managed over 10 accounts within Indiana and the Louisville area.
- Conducted bi-weekly meetings to keep colleagues up-to-date on products, discuss strategies, identify any hurdles and brainstorm best remedy.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and communication.
- Recruited, interviewed employees, and implemented mentoring program to promote positive feedback and engagement.
- Managed revenue, budget, process flows, operations support and customer engagement strategies.
- Experience in strategic planning, project management, growth expansion and planning implementation including new center/facilities.
Clinical Consultant
Abbott
07.2014 - 05.2018
- Increased product adoption by providing tailored clinical training sessions.
- Collaborated with cross-functional teams to develop targeted marketing materials for specific client needs.
- Delivered comprehensive product demonstrations, showcasing features and benefits relevant to the customers clinical practice.
- Addressed customer concerns and provided technical support, ensuring optimal product performance and usage.
- Maintained an up-to-date knowledge of industry regulations and compliance requirements, ensuring all activities adhered to necessary guidelines.
- Leveraged strong presentation skills to effectively communicate complex clinical information in a clear and concise manner.
- Maintained tracking reports to support operational enhancements and implement corrective actions.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Built strong relationships with key decision-makers, resulting in customer satisfaction.
- Provided expert consultation for complex cases, ensuring comprehensive assessments and appropriate interventions were delivered.
Clinical Nurse Manager
St. Vincent Hospital Indianapolis
10.2013 - 07.2014
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
- Managed budgets and resources, while maintaining high-quality patient care standards.
- Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedures.
- Overseen process improvement, data collection, injury prevention, community outreach and educational programs as required by accreditation and certification bodies.
- Implemented strategic business plans to escalate program capabilities within the institution under the guidance of leadership.
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Administered performance evaluations and probationary reviews to assess nursing personnel.
- Supervised team of 10+ nurses and ancillary staff.
VAD/Transplant Coordinator
St. Vincent Indianapolis Hospital
06.2008 - 10.2013
- Enhanced transplant coordination by streamlining communication among multidisciplinary teams.
- Improved patient care by providing thorough education on the transplant/VAD process and post-operative care.
- Managed complex transplant cases, ensuring timely and accurate completion of all required documentation.
- Increased donor organ utilization by coordinating efficient procurement and transportation processes.
- On call coverage to assist with patient phone calls, questions, and troubleshooting.
- Maintenance of Joint Commission certification and tracking of outcome and quality standards
- Scheduled tests and procedures for patients needing additional or specialized care.
Education
MBA - Healthcare Administration
University of Southern Indiana
Evansville, IN12.2022
Bachelor of Science - Nursing
Purdue University Calumet
Hammond, IN05.2014
Associate of Science - Nursing
University of Indianapolis
Indianapolis, IN05.2005
Skills
- Business Development and Planning
- Improvement Planning
- Staff Development
- Cross-functional Collaboration
- Data Interpretation
- Team Leadership
- Business Management
- Contract Negotiation
- Forecasting
Timeline
Territory Manager, MCS
Abbott
05.2018 - Current
Clinical Consultant
Abbott
07.2014 - 05.2018
Clinical Nurse Manager
St. Vincent Hospital Indianapolis
10.2013 - 07.2014
VAD/Transplant Coordinator
St. Vincent Indianapolis Hospital
06.2008 - 10.2013
MBA - Healthcare Administration
University of Southern Indiana
Bachelor of Science - Nursing
Purdue University Calumet
Associate of Science - Nursing
University of Indianapolis
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