Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha McGrew

Evansville

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience
2004
2004
years of post-secondary education

Work History

Customer Service Representative

Kohls Department Store
Evansville
08.2024 - Current
  • Assisted customers with product inquiries and service requests.
  • Handled cash transactions and processed returns efficiently.
  • Maintained store cleanliness and organized merchandise displays.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Employee of the month for October 2025

Number 1 in the company for credit applications

Baker

Myself
Evansville
01.2014 - Current
  • Prepared various baked goods following traditional and innovative recipes.
  • Managed inventory of ingredients and supplies for daily baking operations.
  • Maintained cleanliness and organization in the baking area and equipment.
  • Developed new recipes to enhance product offerings and customer satisfaction.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Met with customers to discuss needed bakery items and take orders.

Education

Mount Vernon Senior High School
Mount Vernon, IN

Skills

  • Product knowledge
  • Cash handling
  • Customer engagement
  • Inventory management
  • I have been making cakes for every occasion for over 10 years I started by making cakes for my family and what started for me as a hobby, it quickly became popular I enjoy working with people and baking

Timeline

Customer Service Representative

Kohls Department Store
08.2024 - Current

Baker

Myself
01.2014 - Current

Mount Vernon Senior High School
Samantha McGrew