Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Samantha Nunn

Boonville

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues with understanding.

Overview

9
9
years of professional experience
2015
2015
years of post-secondary education

Work History

Customer Service Representative

US Bank Home Mortgage
Owensboro
11.2015 - 04.2025
  • Assisted customers with product inquiries and application processes.
  • Explained mortgage products and services to clients effectively.
  • Managed customer accounts using internal banking software systems.
  • Worked collectively with team members to meet overall goals.
  • Trained new agents and team members.
  • Continued improvement of product knowledge to better assist clients.
  • Resolved customer complaints and provided timely solutions.
  • Remained calm and professional in tense situations and negotiations.
  • Promoted high customer satisfaction by resolving problems with knowledge and friendly service.

Education

Daviess County High School
Owensboro, KY

Skills

  • Product knowledge
  • Banking / Computer software
  • Customer account management
  • Complaint resolution
  • Team collaboration
  • Effective communication
  • Problem solving
  • Attention to detail
  • Customer satisfaction focus
  • Inbound and outbound calling
  • Banking operations support
  • Dispute resolution
  • Customer education
  • Product education
  • Professional telephone demeanor

Affiliations

  • Reading
  • Hunting
  • Volunteering -Legacy Church
  • Fishing
  • Gardening
  • Animal caretaking
  • Volunteering - WBKR Christmas Wish

References

References available upon request.

Timeline

Customer Service Representative

US Bank Home Mortgage
11.2015 - 04.2025

Daviess County High School
Samantha Nunn