Samantha Pappas
Indianapolis
Summary
Resourceful Kitchen Manager known for high productivity and efficient task completion. Skilled in inventory management, staff training, and menu development. Excel in time management, communication, and problem-solving to ensure smooth kitchen operations and team collaboration.
I am looking to establish long term employment in a friendly environment. I am a consistent, hard working, highly motivated person. I enjoy working with the public. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the workforce, expand my knowledge and skills.
Overview
18
18
years of professional experience
Work History
Kitchen Manager
Dave and Buster’s
Greenwood
08.2022 - Current
- Implemented a communication platform amongst the service department to maintain an area for communication on shift/marketing updates, shift swaps availability, and contest updates.
- In charge of scheduling of shifts, as well as correct staffing for booked parties as large as 150 guests.
- Promoted from servers to the Winner’s Circle, Host, and Front Desk department. Promoted to senior manager position as Kitchen Manager.
- In charge of reviewing schedules for the store and posting each week.
- Inventory of winner’s circle items and organization.
- Managed kitchen operations and staff in a high-volume entertainment venue.
- Maintained inventory levels and ordered supplies for daily operations.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Training Manager
Buffalo Wild Wings
Greenwood
06.2014 - 08.2022
- The responsibility of the training manager is to maintain the training and development of new team members.
- Involved in the interviewing stage and then completing the orientation process, planning their training schedule with a trainer.
- It was also my responsibility to maintain the training of new zone activations for new menu items on upcoming menus.
- Current store location, I was a part of the opening of a brand new store.
- Previous store location was an MIT training location in the company so I have trained other managers to open and close the restaurant, as well as day to day operations.
- Before the training manager position, I had also been the department manager for the kitchen, bar, server, and cashier department.
POS Associate
Kohl's
Southport
02.2013 - 06.2014
- Transferred to this location from moving from Illinois to Indiana.
- Responsible for taking payments in form of cash, check, or credit cards.
- When customers were paying you were to ask if they were putting it on their store credit card, if they were not it was my job to persuade them to apply for an account.
- As well as signing up for the email notifications for coupons or sale information.
- If there were no customers that were ready to checkout then you would leave the register to straighten the clothes racks or fold clothes.
- This would also include that when items went on clearance to hang some items on hangers and sort them for the correct sale percentage area.
POS Associate
Kohl's
Bourbonnais
11.2012 - 02.2013
- Responsible for taking payments in form of cash, check, or credit cards.
- When customers were paying you were to ask if they were putting it on their store credit card, if they were not it was my job to persuade them to apply for an account.
- As well as signing up for the email notifications for coupons or sale information.
- If there were no customers that were ready to checkout then you would leave the register to straighten the clothes racks or fold clothes.
- This would also include that when items went on clearance to hang some items on hangers and sort them for the correct sale percentage area.
Deli Clerk
Ultra Foods
Kankakee
05.2012 - 06.2012
- Responsible for getting specific meats and cheeses for customers.
- This would sometimes require you to use a meat slicer to get the meats and/or cheeses to a specific thickness.
- Helping customers to sample items to find exactly what they are looking for.
- Cleaning the area, as well as the meat slicer, to be closed down for the night.
All-Star Cashier
Buffalo Wild Wings
Greenwood
04.2008 - 11.2011
- I was the head of the cashiers as the top trainer at this point in time.
- Fellow cashiers would come to me about things and I would go to the Cashier manager about what was going on whether training or the work environment.
- I was able to train in multiple departments including but not limited to the kitchen positions.
Janitor
Cleaning Solutions for Business & Industry, Inc.
Indianapolis
11.2007 - 04.2008
- I was assigned two separate buildings that I was responsible for cleaning three times a week.
- This would include cleaning surfaces, emptying trash, sweeping and mopping.
Education
Core 40 Diploma -
Whiteland Community High School
Whiteland, INKankakee Community College
Kankakee, ILSkills
- Kitchen operations
- Inventory management
- Staff scheduling
- Food safety compliance
- Customer service
- Team leadership
- Training development
- Quality control
- Effective communication
- Problem solving
- Time management
- Crisis management
- Waste reduction
- ServSafe certification
- Attention to detail
- Inventory coordination
References
- Jon Burkhart, Current GM of Louisville, KY D&B, (859) 630-1605
- Eric Ferguson, Previously General Manager at BWW, (317) 294-1291
- Ryan Pfister, District Manager at BWW, (260) 312-1380
- Katie Klebba, Mentored Me, (317) 313-3385
- Shannon Hoyt, Worked Alongside, (463) 701-6239
Awards And Acknowledgments
- Promoted to WCT and then All-Star Trainer within 3 months at Buffalo Wild Wings.
- Promoted to hourly manager at Buffalo Wild Wings after 4 months.
- Top employee at Kohl's for getting customers to sign up for credit accounts.
Timeline
Kitchen Manager
Dave and Buster’s
08.2022 - Current
Training Manager
Buffalo Wild Wings
06.2014 - 08.2022
POS Associate
Kohl's
02.2013 - 06.2014
POS Associate
Kohl's
11.2012 - 02.2013
Deli Clerk
Ultra Foods
05.2012 - 06.2012
All-Star Cashier
Buffalo Wild Wings
04.2008 - 11.2011
Janitor
Cleaning Solutions for Business & Industry, Inc.
11.2007 - 04.2008
Core 40 Diploma -
Whiteland Community High School
Kankakee Community College