Samantha Stepler
Fort Wayne
Summary
Results-driven Supervisor with expertise in enhancing team productivity through streamlined workflows and strong leadership. Fostered a positive work environment that reduced turnover and boosted employee engagement through recognition programs. Strong organizational skills and ability to manage multiple projects while prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Apheresis Supervisor
American Red Cross
Fort Wayne
01.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and compliance with organizational standards
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Led team through problem-solving initiatives to enhance efficiency and streamline workflows
- Facilitated team communication by organizing regular meetings and promoting open dialogue
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction
- Advocated for a positive workplace culture to strengthen employee morale and collaboration as a Cultivating Culture Champion
- Solely executed campaigns for west and east teams during the Campaign Management Team pilot phase
Apheresis TRII
American Red Cros
Fort Wayne
05.2017 - 12.2022
- Created call plans and managed them throughout the day
- Trained new employees (both onsite and offsite) and assisted current employees with IT issues and questions
- Helped lead mandatory course "Language of Caring" for new employees during orientations
- Assisted whole blood collections staff in California by managing slots for collection drives and calling collections mobile staff with mobile drive updates
- Facebook Moderator for the platelet and plasma pages between February 2021 and September 2021 before voluntarily stepping down
- Oversaw Tiger Team, a national specialty call center, as needed
- Demonstrated strong organizational skills in coordinating various tasks and activities. with a strong work ethic
Apheresis TRI
American Red Cross
Fort Wayne
12.2015 - 04.2017
- Recruited blood donors for platelet donations, increasing donor engagement
- Assisted in training new employees, enhancing onboarding experience
- Participated in test-run projects for new programs and devices, contributing to successful implementation
Education
High School Diploma -
Adams Central Community Schools
Monroe, IN06-2006
Skills
- Workflow management
- Process improvement
- Performance evaluations
- Talent acquisition
- Team building
- Staff management
- Leadership qualities
- Effective communication
- Interpersonal skills
- Attention to detail
- Time Management
- Multitasking
- Goal oriented
- Flexibility
Accomplishments
- Culture Ambassador Award
Timeline
Apheresis Supervisor
American Red Cross
01.2023 - Current
Apheresis TRII
American Red Cros
05.2017 - 12.2022
Apheresis TRI
American Red Cross
12.2015 - 04.2017
High School Diploma -
Adams Central Community Schools