Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samanth Reddy R

Lusaka

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, and enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience

Work History

Marketing Manager

Champion Industries
06.2019 - 06.2024
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Educated customers on promotions to enhance sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained up-to-date knowledge of store sales, payment policies, and security standards.
  • Contributed to annual department increase in sales of more than 1 Million USD k within a year of management.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Facilitated new product acquisition, bi-weekly orders from multiple companies, and completed accurate re-ordering support to meet

aggressive deadlines.

  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Drove team revenue totals by bringing in an average of 40% in extra sales. With a gross average of 70% growth in sales from the year before. Taking into account the global pandemic of 2020.
  • Conducted product demonstrations to highlight products and for customer review and engagement. Also organized and planned with other companies on these demonstrations, resulting in lasting positive relationships with suppliers.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created organization systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads

Customer Relations Manager

HDFC Life Insurance Company
07.2016 - 04.2018
  • · Performing KYC Periodic reviews for Low, Medium, and high-risk clients.
  • · Collection and verification of confidential client data via publically available and internal sources.
  • · To obtain updated documentation/ KYC information depending on regulatory requirements and analyze any transactions that appear unusual based on the customer’s profile.
  • · Documenting the information obtained on the clients as required by global KYC procedures.
  • · Analyze client data, documentation, and negative news to determine a client risk profile as established under the KYC procedures.
  • · Review KYC documentation to confirm the origin of funds, and investment objectives and perform ongoing customer due diligence.
  • Strategically expanded the customer base by 25% through targeted marketing initiatives and relationship-building with local businesses.

Education

Post Graduate Diploma In Banking Operations

Institute of Finance, Banking & Insurance
Hyderabad, India
05.2015

MBA - Business Administration And Management

Siddharth Institute of Engineering & Technology
Puttur, India
08.2013

Bachelor of Commerce

Sree Vidyaniketan Degree College
Tirupati, India
06.2011

Skills

  • Inventory management
  • Vendor Negotiations
  • Special Events
  • Whiskey Tasting Events
  • Staff education and training
  • Money handling abilities
  • Sales expertise
  • Organization and Time management
  • Interpersonal Communication
  • Brand Development
  • Market Analysis
  • Customer Acquisition
  • Business Development
  • Advertising Management
  • Market data collection
  • Customer Segmentation

Timeline

Marketing Manager

Champion Industries
06.2019 - 06.2024

Customer Relations Manager

HDFC Life Insurance Company
07.2016 - 04.2018

Post Graduate Diploma In Banking Operations

Institute of Finance, Banking & Insurance

MBA - Business Administration And Management

Siddharth Institute of Engineering & Technology

Bachelor of Commerce

Sree Vidyaniketan Degree College
Samanth Reddy R