Samar Malvat
Ahmedabad
Summary
About Me : I am the person who is always happy to learn new things and accept the truth i am very patient towards works and happy to assist new people every day.
Overview
8
8
years of professional experience
Work History
Acting Customer Service Supervisor
Qatar Airways
Ahmedabad
06.2021 - Current
- Identify and assess customers' needs to achieve satisfaction
- Take ownership of customer issues
- Provide accurate, valid and complete information by using the right methods/tools
- Handling team and multitasking
Front Desk Agent
Lemon Tree Hotel
01.2019 - 12.2020
- Answer all the customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Monitor and update records and files
- Monitor and log office expenses and costs
Speciation Training
Grand Hyatt Mumbai
01.2018 - 12.2019
- I choose my main subject of department as front office in my final year
- I have trained in the one of biggest hotel with 610 rooms
- Welcome guests upon their arrival and assign rooms
Industrial Training
Oberoi Hotel Mumbai
Mumbai
01.2017 - 12.2018
- I Have completed my training
- Front office
- Food and beverage service
- Food and production
- Housekeeping
Education
BBA - Hotel Management And Tourism
Vivekanand Institute of Management
BBAHT01.2019
Skills
- Ability to work in cross cultural environment
- Multi-taking skills
- Proficient in Ms office applications
- Excellent in English communication skills
- Ability to work in flexible shift hours
Hobbies
- Music, art and reading books
Languages
English
First Language
Hindi
Advanced
C1
Gujarati
Advanced
C1
Timeline
Acting Customer Service Supervisor
Qatar Airways
06.2021 - Current
Front Desk Agent
Lemon Tree Hotel
01.2019 - 12.2020
Speciation Training
Grand Hyatt Mumbai
01.2018 - 12.2019
Industrial Training
Oberoi Hotel Mumbai
01.2017 - 12.2018
BBA - Hotel Management And Tourism
Vivekanand Institute of Management