Samara Slade
Geneva,IN
Summary
Dynamic Client Consultant with a proven track record at Flagstar, excelling in customer support and complaint handling. Leveraged strong communication skills to enhance client satisfaction and streamline processes. Recognized for implementing effective sales strategies and fostering collaborative team environments, driving operational efficiency and improving service delivery with a positive attitude!
Overview
11
11
years of professional experience
Work History
Client Consultant
Flagstar
05.2024 - Current
- Developed and maintained strong client relationships through effective communication and support.
- Analyzed client needs to provide tailored financial solutions, enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Prepared detailed reports on client accounts, ensuring accuracy and compliance with regulations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Crew Member
Wendys Resturant
01.2024 - 05.2024
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Deli/Bakery Worker
Walmart
06.2023 - 01.2024
- Operated commercial baking equipment to produce high-quality baked goods efficiently.
- Monitored ingredient inventory levels, ensuring timely restocking and minimizing waste.
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
- Resolved customer inquiries regarding product ingredients and dietary restrictions promptly.
Assistant Manager
Mcdonalds
04.2014 - 04.2023
- Coordinated team schedules to enhance operational efficiency and meet project deadlines.
- Developed training materials to support onboarding and skill development for new staff.
- Analyzed customer feedback to identify service improvement opportunities, enhancing client satisfaction.
- Implemented process improvements that streamlined daily operations and reduced workflow bottlenecks.
- Assisted in inventory management, ensuring accurate stock levels and minimizing discrepancies.
- Mentored junior staff, fostering a collaborative environment and promoting professional growth.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Jay County High School
Portland, IN05.2019
Skills
- Call center experience
- Outbound calling
- Follow-up skills
- Payment processing
- Sales strategies
- Customer support
- Complaint handling
Timeline
Client Consultant
Flagstar
05.2024 - Current
Crew Member
Wendys Resturant
01.2024 - 05.2024
Deli/Bakery Worker
Walmart
06.2023 - 01.2024
Assistant Manager
Mcdonalds
04.2014 - 04.2023
High School Diploma -
Jay County High School