Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
SAMAR CHAND GOSWAMI

SAMAR CHAND GOSWAMI

West Bengal

Summary

Senior Store Manager with a proven track record in enhancing productivity and achieving operational efficiency. Expertise in inventory management, team leadership, and delivering exceptional customer service. Strong communication and problem-solving skills drive seamless operations and improve customer satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Store Manager

GIVA (INDIEJEWEL FASHIONS PVT. LTD.)
KOLKATA
03.2024 - Current
  • Trained new employees on company policies and procedures, as well as product knowledge.
  • Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
  • Performed regular audits of store operations to identify areas for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and implemented sales strategies to achieve revenue targets.
  • Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
  • Managed inventory control systems to ensure optimal stock levels at all times.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Motivated and supervised staff to ensure productivity and customer satisfaction.

STORE MANAGER

TANISHQ (FRANCHISE STORE)
KOLKATA
03.2023 - 03.2024
  • Monitored progress by establishing plans, budgets and measuring results.
  • Resolved customer complaints in a timely manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

STORE MANAGER

RELIANCE JEWELS
BHAGALPUR
05.2019 - 02.2023
  • Resolved customer complaints in a timely manner.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Recruited, trained and supervised new employees.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Maintained accurate records of employee performance reviews.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

STORE MANAGER

P C JEWELLER LTD.
BHAGALPUR
07.2014 - 04.2019
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved customer complaints in a timely manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed strategies to maximize sales and profitability.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.

FLOOR MANAGER

TANISHQ (FRANCHISE STORE)
KOLKATA
01.2013 - 06.2014
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Developed and implemented strategies to improve operational efficiency and customer satisfaction.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Organized promotional events such as product launches or special discounts in order to increase sales revenue.
  • Coached team members on customer service techniques and provided feedback on performance.

Sales Associate

M.B SONS (J) PVT. LTD.
KOLKATA
04.2004 - 11.2012
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assessed customer needs to provide assistance and information on product features.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers to determine wants or needs.
  • Developed trusting relationships with customers by making personal connections.

Education

Commerce

SETH ANAND RAM JAIPURIA COLLEGE
KOLKATA

BIDHAN CHANDRA ROY COLLEGE
HOOGHLY

MODERN HIGH SCHOOL
HOOGHLY

Skills

  • Employee training and development
  • Team building and collaboration
  • Inventory control
  • Sales strategy and execution
  • Customer service excellence
  • Visual merchandising expertise
  • Staff scheduling
  • Performance monitoring
  • Conflict resolution
  • Recruitment strategies
  • Lead generation
  • Sales analysis
  • Policies and procedures implementation
  • Store operations
  • KPI tracking
  • Customer relationship management

Certification

  • Certified in the Showroom Manager Development Program in the year 2021 by Reliance Jewels
  • HRD Certification in Diamonds and Gemstones

Languages

Hindi
First Language
English
Proficient (C2)
C2
BENGALI
Proficient (C2)
C2
MARWARI
Advanced (C1)
C1

Timeline

Senior Store Manager

GIVA (INDIEJEWEL FASHIONS PVT. LTD.)
03.2024 - Current

STORE MANAGER

TANISHQ (FRANCHISE STORE)
03.2023 - 03.2024

STORE MANAGER

RELIANCE JEWELS
05.2019 - 02.2023

STORE MANAGER

P C JEWELLER LTD.
07.2014 - 04.2019

FLOOR MANAGER

TANISHQ (FRANCHISE STORE)
01.2013 - 06.2014

Sales Associate

M.B SONS (J) PVT. LTD.
04.2004 - 11.2012

Commerce

SETH ANAND RAM JAIPURIA COLLEGE

BIDHAN CHANDRA ROY COLLEGE

MODERN HIGH SCHOOL

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