Samarjeet Singh
Operations Manager
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Operations Manager
Indiagold
04.2024 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Introduced new methods, practices, and systems to reduce turnaround time.
City Logs Lead
Zomato Ltd
8 2023 - 03.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Responsible for P&L for the region by reducing Cost Per Order.
- Resolve rider issues and run retention programs for Riders in cost effective manner
- Analyze Rider performance metrics and drive supply team for controlling parameters
- Operated with high integrity, build trust, and earned sustained credibility with internal and external client
- Updated quality control standard methods and procedures to meet customer SLA and compliance requirements.
- Created, modified, and executed business plans to maximize client satisfaction.
- Scaling up Logistics in Tier 1 Cities of UP & UK.
- Reduced delivery cost by Rs 6 in 4 weeks through optimizations in DP Payout components keeping their earnings substantially the same and clocking highest weekly orders at the same time.
Area Lead
Zomato Ltd
07.2022 - 08.2023
- Prepared budgets for cities within the cluster.
- Managed cluster expenditure by adhering to set budget.
- Developed KPI's to measure team productivity and managed team appraisals based on those KPI's
- Reduced delivery cost in the cities by 35% through optimizations in DP Payout components keeping their earnings substantially the same and thus controlling churn.
- Design and send out Rider communication daily.
- Developed and executed go-to-market plans and facilitated internal organizational readiness.
- Hiring Delivery Boys and less churn..
Fleet Operations Lead
Zomato Ltd
07.2019 - 07.2022
- Have prepared actionable and implemented them to increase efficiency and reduce expenses.
- Streamlined operations to increase productivity and by maximizing the fleet size. Made plans accordingly and executed in reduction of the CPO.
- Ensuring smooth operations and achievement of assigned targets/KPIs
- Launched Z-Grocery in Lucknow along with the onboarding of B2B clients for business growth.
- Maneuvered through DP un-rest Laisoning with law & order authorities.
- Handled the PAN India project of McCain stores by onboarding and training them to place orders through self-driven dashboard of Zomato during lock-down effectively.
- Efficiently reduced the CPO of my localities. Mentoring delivery partners to ensure efficiency in operations.
- Handling approx.500 members across two localities, helping each member to give best in customer service and provide the utmost customer satisfaction.
Business Development Executive
Rycabz
09.2018 - 04.2019
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Education
MBA - Supply Chain Management
Symbiosis
Pune 07.2021 - 07.2023
Master of Commerce - Commerce
Dr. Ram Manohar Lohia Awadh University, Faizabad
07.2016 - 07.2019
Bachelor of Commerce - Business Economics
Lucknow Christian College
07.2013 - 07.2016
High School Diploma -
St. Mary'sInter College
07.2011 - 07.2013
Skills
- Leadership
Analytical and Critical Thinking
Budget planning
Strategic planning
Critical thinking skills
Project coordination
Relationship building
Timeline
Operations Manager
Indiagold
04.2024 - Current
Area Lead
Zomato Ltd
07.2022 - 08.2023
MBA - Supply Chain Management
Symbiosis
07.2021 - 07.2023
Fleet Operations Lead
Zomato Ltd
07.2019 - 07.2022
Business Development Executive
Rycabz
09.2018 - 04.2019
Master of Commerce - Commerce
Dr. Ram Manohar Lohia Awadh University, Faizabad
07.2016 - 07.2019
Bachelor of Commerce - Business Economics
Lucknow Christian College
07.2013 - 07.2016
High School Diploma -
St. Mary'sInter College
07.2011 - 07.2013
City Logs Lead
Zomato Ltd
8 2023 - 03.2024
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