Samarpan Kumar
New Delhi
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Associate Project Consultant
Cvent
Gurugram
10.2022 - Current
- Supported clients with their event website design and registration process.
- Liaised with clients, web design team, and sales team to better understand clients needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created detailed work plans to meet business priorities and deadlines.
Customer Care Representative
Admiral Solutions
Gurugram
01.2020 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions related to their car insurance.
- Logged call information and solutions provided into internal database.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Member - Credit
American Express
Gurugram
11.2018 - 07.2019
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
Account Manager
Encore Capital Group
Gurugram
09.2016 - 10.2018
- Collaborated on collection and dispute resolution issues.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Accessed credit records to evaluate customer credit histories.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Generated and mailed updated statements monthly and processed demand letters.
Customer Services Professional
Sitel
Gurugram
03.2013 - 03.2014
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Assisted clients with changes and cancellations to minimize travel disruptions.
Education
10th -
CBSE Board
04.2005 - 03.2006
12th -
CBSE Board
03.2007 - 03.2008
Skills
Product Life Cycle Management
Strategic planning
Client Relationships
Project Management
Good Telephone Etiquette
Additional Information
I enjoy
- Cooking
- Singing
- Dancing
- Listening to music
Timeline
Associate Project Consultant
Cvent
10.2022 - Current
Customer Care Representative
Admiral Solutions
01.2020 - 10.2022
Team Member - Credit
American Express
11.2018 - 07.2019
Account Manager
Encore Capital Group
09.2016 - 10.2018
Customer Services Professional
Sitel
03.2013 - 03.2014
12th -
CBSE Board
03.2007 - 03.2008
10th -
CBSE Board
04.2005 - 03.2006