Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Samarpan Kumar

Samarpan Kumar

New Delhi

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Associate Project Consultant

Cvent
Gurugram
10.2022 - Current
  • Supported clients with their event website design and registration process.
  • Liaised with clients, web design team, and sales team to better understand clients needs and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Created detailed work plans to meet business priorities and deadlines.

Customer Care Representative

Admiral Solutions
Gurugram
01.2020 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions related to their car insurance.
  • Logged call information and solutions provided into internal database.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Team Member - Credit

American Express
Gurugram
11.2018 - 07.2019


  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
  • Built strong relationships with customers to increase retention and loyalty.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Worked with customer to create debt repayment plan based on current financial condition.

Account Manager

Encore Capital Group
Gurugram
09.2016 - 10.2018
  • Collaborated on collection and dispute resolution issues.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Accessed credit records to evaluate customer credit histories.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Generated and mailed updated statements monthly and processed demand letters.

Customer Services Professional

Sitel
Gurugram
03.2013 - 03.2014
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Assisted clients with changes and cancellations to minimize travel disruptions.

Education

10th -

CBSE Board
04.2005 - 03.2006

12th -

CBSE Board
03.2007 - 03.2008

Skills

    Product Life Cycle Management

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Additional Information

I enjoy

  • Cooking
  • Singing
  • Dancing
  • Listening to music

Timeline

Associate Project Consultant

Cvent
10.2022 - Current

Customer Care Representative

Admiral Solutions
01.2020 - 10.2022

Team Member - Credit

American Express
11.2018 - 07.2019

Account Manager

Encore Capital Group
09.2016 - 10.2018

Customer Services Professional

Sitel
03.2013 - 03.2014

12th -

CBSE Board
03.2007 - 03.2008

10th -

CBSE Board
04.2005 - 03.2006

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Samarpan Kumar