SAMARPAN SUNIL KUMAR GUNDRA
HYDERABAD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
RO WATER PURIFIER TECHNITION
FREE LANCER
08.2021 - Current
CUSTOMER SERVICE MANAGER
S S AQUASERVICES
06.2016 - 04.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
RO WATER PURIFIER TECHNITION
KEMFLOW PVT LIMTED COMPANY
05.2012 - 05.2016
Area Manager
RAJIV AAROGYASRI (STAR HEALTH ALLIED INSURANCE COMPANY)
01.2008 - 03.2012
- Brought in exceptional candidates to boost team productivity and operational efficiency.
TEAM LEADER
STARHEALTH ALLIED INSURANCE COMPANY
10.2004 - 12.2007
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
Bachelor of Science - MPCS
JAGRUTHI DEGREE COLLAGE
KARIMNAGAR03.2004
Skills
- Data Entry
- Appointment Scheduling
- Administrative Support
- Call Triaging
- Coordination
- Receiving Support
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
KANADA
Beginner (A1)
Timeline
RO WATER PURIFIER TECHNITION
FREE LANCER
08.2021 - Current
CUSTOMER SERVICE MANAGER
S S AQUASERVICES
06.2016 - 04.2021
RO WATER PURIFIER TECHNITION
KEMFLOW PVT LIMTED COMPANY
05.2012 - 05.2016
Area Manager
RAJIV AAROGYASRI (STAR HEALTH ALLIED INSURANCE COMPANY)
01.2008 - 03.2012
TEAM LEADER
STARHEALTH ALLIED INSURANCE COMPANY
10.2004 - 12.2007
Bachelor of Science - MPCS
JAGRUTHI DEGREE COLLAGE
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