Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samarpita Mukherjee

Samarpita Mukherjee

Kolkata

Summary

Results-driven professional with 7+ years of experience in operations and business development across telecom, ed-tech, and e-commerce sectors. Proven expertise in client relationship management, team coordination, and process optimization. Strong communication skills, analytical mindset, and a consistent track record of driving performance and revenue growth.

Overview

8
8
years of professional experience

Work History

Senior Relationship Manager

Skill-Lync
08.2023 - Current
  • Managed a team of 3 support members, delegating tasks, tracking progress, and ensuring alignment with team goals and service standards.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products through Tickets &Monitored customer feedback and generated reports to identify areas of improvement.
  • Built and maintained relationships with new and existing clients while providing high level of expertise through followup and inbound call
  • Conducted structured weekly follow-ups with newly enrolled students, tracked progress using organized logs, and ensured timely issue resolution through proactive monitoring.
  • Managed the student support CHAT process with timely responses, clear prioritization, and consistent follow-ups to maintain strong communication and satisfaction.
  • Handled student tickets efficiently by planning daily review blocks, updating issue statuses, and collaborating with relevant teams for timely resolutions.
  • Delivered personalized onboarding sessions for new students, providing platform walkthrough, addressing queries, and ensuring smooth transitions into learning programs.
  • Responded promptly to inbound calls and emails, resolving diverse queries—from technical issues to payment concerns—with a calm, solution-oriented approach.
  • Coordinated monthly onboarding sessions for internship students, setting clear expectations and offering continuous guidance for a confident program start.
  • Took ownership of additional team tasks such as collecting feedback, preparing RCA reports, and compiling performance data to support continuous improvement initiatives.

EB Engineer, MIS

Relience Jio
02.2021 - 07.2023
  • Led the MIS function for Jio 4G & 5G operations, ensuring accurate and timely reporting across key performance metrics.
  • Maintained and updated daily operational reports using advanced Excel tools, supporting data-driven decisions and performance analysis.
  • Managed a team of 4 internal staff and coordinated closely with external vendors for seamless data flow, timely task execution, and issue resolution.
  • Conducted regular follow-ups with vendors and field teams to monitor task progress, verify on-ground implementation, and ensure SLA compliance.
  • Performed periodic field checks to validate reported data, assess operational accuracy, and drive continuous improvement in reporting and execution.

Business Development associate

Toppr
07.2019 - 12.2020
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Developed business pipeline using cold and warm techniques.
  • Negotiated contracts and closed sales with new and existing clients.
  • Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
  • Generated revenue

MIS Executive

Metacrust Pvt Ltd
12.2017 - 06.2019
  • Onboarded new vendors to the e-commerce platform, ensuring proper product listings, pricing, and stock updates.
  • Coordinated with vendors to maintain accurate product information, timely stock replenishment, and issue resolution.
  • Managed website operations by ensuring product listings were up-to-date, and the site functioned smoothly for a seamless user experience.
  • Interacted with customers to resolve inquiries, complaints, and returns, maintaining high levels of satisfaction and prompt service.
  • Collaborated with tech and design teams to troubleshoot and resolve any technical issues on the website.
  • Supported sales performance by optimizing vendor interactions, tracking metrics, and addressing sales-related issues.

Junior Advisor

Kotak life Insurance
Kolkata
03.2017 - 11.2017
  • Conducted cold calls to prospective clients to introduce life insurance products and assess interest.
  • Followed up with leads consistently to nurture relationships and convert inquiries into policy sales.
  • Supported senior agents in preparing proposals and ensuring smooth policy issuance.
  • Maintained detailed records of outreach activities and client interactions using CRM tools.
  • Contributed to the growth of the firm by participating in networking events and generating referrals from satisfied clients.
  • Increased sales revenue by identifying opportunities for cross-selling additional products and services to existing clients.

Education

B tech - Electronics & Communications

Techno India
01.2017

High Secondary -

Suri R.T. Girls High School
01.2013

Secondary Education -

Suri R.T. Girls High School
01.2011

Skills

Technical proficiency

  • Excel
  • Computer language C
  • Microsoft PowerPoint

Professional attributes

Professional attributes

  • Strong leadership abilities
  • Excellent interpersonal skills
  • Team player and goal-oriented
  • Problem-solving mindset
  • Adaptable to change
  • Conflict resolution skills
  • Detail-oriented
  • Results driven
  • Customer-focused
  • Proactive
  • Strong decision-making skills
  • Empathetic
  • Collaborative
  • High emotional intelligence
  • Ability to motivate others

Languages

Bengali
First Language
English
Beginner
A1
Hindi
Beginner
A1

Timeline

Senior Relationship Manager

Skill-Lync
08.2023 - Current

EB Engineer, MIS

Relience Jio
02.2021 - 07.2023

Business Development associate

Toppr
07.2019 - 12.2020

MIS Executive

Metacrust Pvt Ltd
12.2017 - 06.2019

Junior Advisor

Kotak life Insurance
03.2017 - 11.2017

B tech - Electronics & Communications

Techno India

High Secondary -

Suri R.T. Girls High School

Secondary Education -

Suri R.T. Girls High School

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