Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samarpreet Singh

Delhi

Summary

Aspiring web developer with a solid foundation in front-end technologies, eager to transition from a technical support role to web development. Over 2.5 years of experience diagnosing and resolving IT issues, collaborating with cross-functional teams, and training new agents. Passionate about building responsive and user-friendly web applications while leveraging problem-solving skills and technical expertise. Currently expanding knowledge in JavaScript to contribute effectively to web development projects.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Analyst III - Infrastructure Services

DXC Technology
08.2022 - Current
  • Diagnosed and troubleshoot technical issues for international clients via calls and remote sessions.
  • Logged and documented incidents using ServiceNow, ensuring issue tracking and resolution.
  • Collaborated with IT teams to resolve application-specific problems.
  • Trained and mentored new agents, equipping them with technical and customer service skills.
  • Gained exposure to enterprise applications and cloud-based services, improving technical expertise.

Education

Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering

Bhagwan Parshuram Institute of Technology
Delhi
07-2022

Skills

  • Front-End Development: HTML, CSS, JavaScript
  • IT & Support: Azure AD, ServiceNow
  • Soft Skills: Troubleshooting, Documentation, Team Collaboration, Training & Mentoring

Accomplishments

  • FY23, Q4 DXC Champs Award
  • FY24, Q4 DXC Champs Award
  • H2 FY23 DXC Collaborator's Award

Certification

  • Microsoft: MS AI-900(Azure AI Fundamentals)
    Credential ID: D7F3F903AEA05B8D
  • FreeCodeCamp: Responsive Web Design Developer
    Credential ID: samarpreet0412-rwd
  • Udemy: HTML & CSS - Certification Course for Beginners
    Credential ID: UC-4d9341ab-1316-455a-818e- f44977bfd14d
  • Udemy: Learn CSS for Beginners
    Credential ID: UC-a32e4644-3972-44cb-8a8a-a9cc85850613

Timeline

Analyst III - Infrastructure Services

DXC Technology
08.2022 - Current
  • Microsoft: MS AI-900(Azure AI Fundamentals)
    Credential ID: D7F3F903AEA05B8D
  • FreeCodeCamp: Responsive Web Design Developer
    Credential ID: samarpreet0412-rwd
  • Udemy: HTML & CSS - Certification Course for Beginners
    Credential ID: UC-4d9341ab-1316-455a-818e- f44977bfd14d
  • Udemy: Learn CSS for Beginners
    Credential ID: UC-a32e4644-3972-44cb-8a8a-a9cc85850613

Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering

Bhagwan Parshuram Institute of Technology
Samarpreet Singh