Samarpreet Singh
Delhi
Summary
Aspiring web developer with a solid foundation in front-end technologies, eager to transition from a technical support role to web development. Over 2.5 years of experience diagnosing and resolving IT issues, collaborating with cross-functional teams, and training new agents. Passionate about building responsive and user-friendly web applications while leveraging problem-solving skills and technical expertise. Currently expanding knowledge in JavaScript to contribute effectively to web development projects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Analyst III - Infrastructure Services
DXC Technology
08.2022 - Current
- Diagnosed and troubleshoot technical issues for international clients via calls and remote sessions.
- Logged and documented incidents using ServiceNow, ensuring issue tracking and resolution.
- Collaborated with IT teams to resolve application-specific problems.
- Trained and mentored new agents, equipping them with technical and customer service skills.
- Gained exposure to enterprise applications and cloud-based services, improving technical expertise.
Education
Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering
Bhagwan Parshuram Institute of Technology
Delhi07-2022
Skills
- Front-End Development: HTML, CSS, JavaScript
- IT & Support: Azure AD, ServiceNow
- Soft Skills: Troubleshooting, Documentation, Team Collaboration, Training & Mentoring
Accomplishments
- FY23, Q4 DXC Champs Award
- FY24, Q4 DXC Champs Award
- H2 FY23 DXC Collaborator's Award
Certification
- Microsoft: MS AI-900(Azure AI Fundamentals)
Credential ID: D7F3F903AEA05B8D - FreeCodeCamp: Responsive Web Design Developer
Credential ID: samarpreet0412-rwd - Udemy: HTML & CSS - Certification Course for Beginners
Credential ID: UC-4d9341ab-1316-455a-818e- f44977bfd14d - Udemy: Learn CSS for Beginners
Credential ID: UC-a32e4644-3972-44cb-8a8a-a9cc85850613
Timeline
Analyst III - Infrastructure Services
DXC Technology
08.2022 - Current
- Microsoft: MS AI-900(Azure AI Fundamentals)
Credential ID: D7F3F903AEA05B8D - FreeCodeCamp: Responsive Web Design Developer
Credential ID: samarpreet0412-rwd - Udemy: HTML & CSS - Certification Course for Beginners
Credential ID: UC-4d9341ab-1316-455a-818e- f44977bfd14d - Udemy: Learn CSS for Beginners
Credential ID: UC-a32e4644-3972-44cb-8a8a-a9cc85850613
Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering
Bhagwan Parshuram Institute of Technology
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