SAMARTH GUPTA

Key Responsibilities: Operations | Team Management | Process Optimization | Strategy and Growth.

• Managing regional P&L of INR 60 M, across Delhi NCR – handling portfolio of 60+ dealerships. Leading team responsible for driving business growth & product adoption for clients. Improved region’s operational profitability to 75% by standardizing end to end project management.
• Initiated development of 2 new teams, Pre-Launch Team & Analyst team. On-boarding with ICICI Lombard and setting up KRAs, building processes for smooth flow of communication between both teams.
• Primary KPIs include Client Satisfaction, Client Adoption/Growth and Launches - developed feedback forms, locked response time for deliverables, ensured retention% improvement at >50% of dealerships, decreased avg. launch time from 27 to 13 days.
• Designed & Implemented RM Report Card, a scorecard used to assess RMs' efforts and various MIS for smooth flow of communication across all hierarchies.

Key Responsibilities: Operations | Analytics | Consulting | Client Management

• Onboarded and improved performance of dealership managements at over 10 clients for 2W and 4W across Punjab.
• Provide data-driven solutions to analyze client business potential and provide actionable insights using tools like MySQL, Tableau and MS Excel.
• Directed work completed by team of Junior Consultants. Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels to 5-10% over natural y-on-y growth of client business in Car Service sector.
• Studied different OEM’s Data Management System (DMS) of leading car manufacturers including Maruti Suzuki, Hyundai, Kia, Honda etc. to develop RPAs.

Key Responsibilities: Operations | Consulting | Analytics | Business Growth | Problem Solving

• Managed Product Success across 2 states (Uttar Pradesh & Delhi NCR) -handling portfolio of 20 clients with churning ratio of Additional MR of INR 1 Lac, by leading sales efforts through cross-sell opportunities
• Designed Dashboards to track key KPIs of clients in order to expand client business. Mapped process activities to identify shortfalls and rectify inefficiencies.
• Increased efficiency and working efforts of Sales Consultants by quantifying efforts in mathematical numbers and developing incentive structures from that data.
• Spearheaded company-wide initiatives – Researched Different Domains within a dealership to assist development of Auxiliary Modules such as Evaluation module, Inventory module etc.
• Additional Responsibilities - Collections Head, North Zone - Regularized receivables cycle to 1 month from firm's average of 2.5 months.
• Spearheaded Collections from avg. 50 L per month to consistent 75 L per month from North Zone. Optimized processes, decreasing underlying payments considerably.

Key Responsibilities: Operations | Analytics | Consulting | Testing | Strategy

• Launched 1st SalesCRM client in North Zone, streamlined adoption, product satisfaction & OEM specific problems. Later, handled P&L of INR 40M at around 15+ clients with churning ratio of less than 5%. Delivered revenue increase 8-10% at every client.
• Developed Case Studies for Opportunities at Nissan, leading to on-boarding of 8 Nissan clients in North Region and 4 Nissan Clients in South Zone, driving revenue of direct 10 lakhs+ and adding 12 new clients in Sales List of company.
• Did ground work to develop product configurators, enabling faster data integration – led to onboarding of 5 new OEMs – Nissan, Morris Garages, Audi, Tata, Ashok Leyland.
• Engaged with product team to develop product features - Improved adoption & generated additional revenue. Articulated business requirements for Visit Module which in turn lead to 25% increase in unit account profitability. Ground work for Evaluation module to on-board new vertical in dealership ecosystem.
• Worked with AVP- Ops and Prod. Manager to Develop the Inventory & Gamification Module; led information gathering and research around problems like Supply and Demand, points table etc.
• Increased product efficiency, raised ~30-40 new features and more than 70 bugs.
• Generated Additional MR of INR 1 Lac, by leading sales efforts through cross-sell opportunities