Heading QA and Testing team at Rakuten India Pvt Ltd in Bengaluru, India, Rakuten is Japanese E-Commerce and technology giant with services in cloud, retail, fashion, fintech and AI. 14+ years of experience in Software Quality Assurance and Digital Product Assurance with proven track record in increasing productivity, quality, and customer satisfaction. Extensive experience in QA Engineering Practices, TCoE and Test Delivery Management of highly complex engagements, which includes QA Advisory, RFP, RFQ, Services Offerings, Pre-sales, Test Strategy, Test Plan, Roadmap, Delivery excellence (TCoE), Solutions, QA Environments, Capabilities, Business case & ROI, Big picture, Vision, PoV, Assessment, Process improvement, Framework, Automation accelerators, Leadership, Product development, On-site & Offshore model, Influence leaders, Engagement, data & decisions, P&L, Budgeting, Prioritize, Releases, Training, Resources, Risk, Reporting, Communication, stakeholders management, Operations, Negotiations, M&A, Managing vendors and partners Experience in Setting-up E2E testing infrastructure and Delivery for cloud infrastructure, which includes Automation Tools management, Test Data, Developing Process, Template, Standards, Best Practices, solutions, PoC, framework, Due- Diligence, Requirement analysis, TDD, BDD, Testing types – Unit, Functional & Non-Functional Testing, Planning, Effort Estimation, Resource management. Experience in automation testing tools like JUNIT, TestNG, JMeter, Selenium, Cypress, SoapUI, REST Assured API, Postman, Test management tools JIRA/Confluence, Xray, TestRail Results-oriented mindset with extensive experience in both automated and manual testing, ensuring rigorous testing for high-quality outcomes. Held roles as Test Release Manager, Agile Test Manager, and Test Lead, showcasing strong leadership, team building, and stakeholder management skills. Demonstrates strong decision-making and sound judgment, consistently contributing to company success. Balances customer satisfaction with internal business goals, effectively managing deployment timelines within budget constraints, and consistently meeting end-user expectations.