Samarth Kulshreshtha
Product Manager
Gurgaon
Summary
Expertise in end-to-end product management lifecycle with over
8+ years of hands-on-experience in implementation of strategic,
technology and process improvement programs. Cultivated and leveraged product development skills and conducted in-depth evaluation of customer feedback and modifications in the product attributes. Skilled in determining product specifications according to a number of various factors and uses.
Forward focused acumen shown in managing delivery & implementation of a large portfolio of strategic Digital Transformation initiatives across a major global organization resulting in bottom-line gains leveraging technology and continuous process improvements. Excelled at owning the product’s strategy, developed & maintained the product roadmap, and conveyed the roadmap to cross functional teams (UX/UI, Development, TPM & QA) to ensure build the product according to plan. Strong exposure in assuring that all newly emerged products have represented maximum quality & reliability attainable by establishing effective quality control inspections, tests & corrective procedures
Proficient in managing & deploying resources with focus on optimization & cost savings on products through alternate / new source development and negotiations. Effective organizer, motivator, team player and a decisive leader
with the capability to motivate teams to excel and win.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Product Manager (Loyalty)
Tata SIA Airlines
Gurgaon
08.2023 - Current
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated design meetings and decisions with internal departments and teams.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Deputy Manager (Product)
Paytm- One97 Communication Limited.
Noida
03.2020 - 07.2023
- Currently spearheading Loyalty and Reward Management System for organization
- Planning, organizing, steering, & controlling enterprise & brands consumer interaction through business excellence philosophy and thrive to create 360 degree mobile marketing solutions in likes of Customer loyalty & engagement, partner / trade loyalty & engagement, Retailer & Customer gratifications platform solutions, cashback offers and other digital marketing strategies
- Understanding of different technology platforms, their features and capability to work with engineering partners and providing business requirements to write detailed product requirement documents, manage product roadmaps, deliverables & testing product use cases
- Building Product SOW/PRD & Wireframes
- Partaking in team processes (Agile/Scrum), managing expectations and tracking product roadmap regularly and identifying opportunities through research on new process and products using automation technique
- Amplifying revenue margins in multi-folds by restructuring processes and improving operational efficiency
- Communicating vision and value of product research to team and advancing Product Management Platform for organization with technologies such as Atlassian Jira
- Operating with Product Team to establish continuous feedback loop (market trends, customer needs, and competitive factors) to influence product development roadmap and lessen product gaps
- Assisting with training and securing sales and customer service teams internalizing and articulating product positioning and message
- Defining business plan to achieve category vision; directing process improvements across logistics, service, and internal/external marketing.
Product Manager
Instant Access Health It Pvt. Limited
Jaipur
03.2016 - 02.2020
- Attained product management know-how in consumer service product Instant-Your Health App
- Perfectly launched 4 business use cases like Consultation, Pathology Tests, Insurance and Loans segments for company
- Forayed into hospital management information system and mobile platform in android/ios apps for Hospitals & Multispecialty Clinics which included registration & enquiry management, appointment, queue management, EMR management
- Deep dived into development and deployment of product apps from scratch like Instant MD, Instant Medical app, Private Label Apps for doctors/clinics
- Collaborated proper integration between payment partners and messaging partners
- Pitched new product ideas/ improvements to existing ones
- Constructed product specs research and development from scratch
- Conducted qualitative & quantitative research from internal and external sources
- Showed strong Business acumen, curated partnership and alliances with Thyrocare technologies ltd to product and achieved customer engagement & adopted strategies to scale business growth.
Product Developer and Manager
Creation Kraft Inc
Jaipur
01.2014 - 02.2016
- Acquired digital marketing skills required in Software/IT & Digital Marketing such as Website Development, SEO, SMO, Android Application Development, and Social Media Promotion
- Gained exposure in Ecommerce, Media Industry and Government Programs projects
- Devotedly learnt all processes of project execution and management
- Liaised with multiple internal & external stakeholders to gather requirements and ensure uniformity & execution of its highest deliverables
- Prepared and delivered presentations, client pitches and built networks
- Interacted with Campaign Management team to effectively manage client expectations and assured campaign execution.
Education
Post Graduate Certificate Program - Product Management
IIM Indore
Indore 08.2020 - 08.2021
Certification in Business Management (CCBM) -
Department of Management Studies,IIT Delhi
New Delhi 06.2018 - 12.2018
Bachelor of Technology (B.Tech) - Computer Science
Sikkim Manipal Institute of Technology
Sikkim 07.2011 - 10.2015
Executiveprofilesnapshot - Expertise
Expertise in end-to-end product management lifecycle with over 6 years of hands-on-experience in implementation of strategic, technology and process improvement programs
Timeline
Product Manager (Loyalty)
Tata SIA Airlines
08.2023 - Current
Post Graduate Certificate Program - Product Management
IIM Indore
08.2020 - 08.2021
Deputy Manager (Product)
Paytm- One97 Communication Limited.
03.2020 - 07.2023
Certification in Business Management (CCBM) -
Department of Management Studies,IIT Delhi
06.2018 - 12.2018
Product Manager
Instant Access Health It Pvt. Limited
03.2016 - 02.2020
Product Developer and Manager
Creation Kraft Inc
01.2014 - 02.2016
Bachelor of Technology (B.Tech) - Computer Science
Sikkim Manipal Institute of Technology
07.2011 - 10.2015
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