Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samarth Saxena

Lucknow

Summary

Dynamic Modern Workplace Engineer with a proven track record at HCL Tech, excelling in Microsoft Intune and MECM. Proven track record in project management, process improvement and complex problem-solving, with a strong focus on quality, safety and innovation. Adept at collaborating with cross-functional teams and utilizing excellent communication skills to optimize project outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Modern Workplace Engineer

HCL Tech
08.2020 - Current
  • Design, implement, and maintain the Microsoft Intune infrastructure. Ensure the scalability, reliability, and performance of Intune services.
  • Administer application deployment and management using Intune. Troubleshoot application-related issues and ensure seamless integration.
  • Manage device enrollment, provisioning, and lifecycle using Intune. Implement and maintain device compliance and security features.
  • Ensure that each support requests is handles as per SLA and to the highest possible customer satisfaction by setting the right expectations and fulfilling my commitments.
  • Create advanced technical content including Knowledge base articles , Documents & Reports

Operations Executive

Fareportal
02.2017 - 08.2020
  • Provided technical support to employees via phone, email, and instant messaging on an internal Help Desk team.
  • Consistently received exemplary scores on employee satisfaction surveys, raising our average score by over 5%.
  • Carried the highest monthly average ticket resolution numbers in the company throughout. Consistently received exemplary scores on employee satisfaction surveys, raising our average score by over 5%,
  • Technologies include: ServiceNow, Intune, MECM , and Remote Support.

Education

Masters in Computer Application

Lovely Professional University
Phagwara, India
04-2026

Bachelor of Science - Tourism And Hotel Management

IHM , Bangalore
Bangalore
05-2015

Skills

  • Intune
  • MECM /SCCM
  • MDM / MAM
  • Reporting - Excel
  • Remediation
  • ServiceNow - Change Management
  • Windows Updates
  • Server Patching
  • Cloud PC - W365

Certification

  • MD-102 (Microsoft 365 Certified: Endpoint Administrator Associate)
  • Google Cloud Fundamentals: Core Infrastructure

Timeline

Modern Workplace Engineer

HCL Tech
08.2020 - Current

Operations Executive

Fareportal
02.2017 - 08.2020

Masters in Computer Application

Lovely Professional University

Bachelor of Science - Tourism And Hotel Management

IHM , Bangalore

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Samarth Saxena