Samarth Shah
Nagpur, Maharashtra
Summary
Senior Operations Site Leader with 20+ years of progressive leadership experience in global supply chain and logistics operations. Currently serving in a senior managerial role at Amazon, providing executive oversight for a 385K sq.ft. middle-mile sortation center with full accountability for site P&L, budget planning, and operational strategy. Lead a multi-layer management structure overseeing 200+ employees across multiple functions and shifts, while driving strategic initiatives aligned with regional and multi-state network objectives. Possess demonstrated authority in organizational planning, resource allocation, cost optimization, and performance governance. Proven record of leading large teams through peak operations, facility launches, and business transformations with sustained focus on operational excellence and people leadership.
Overview
22
22
years of professional experience
1
1
Certification
Work History
SITE LEADER | OPERATIONS MANAGER-III (L-6)
Amazon Transportation Services (India) Pvt. Ltd.
Nagpur, MH
01.2024 - Current
- Site Leader with full P&L accountability for 385K sq. ft. hybrid Sort Centre integrated with fulfillment center. serving 3 states, 89 delivery stations, 5 national sortation centers and 2 return fulfillment centers
- Personnel Authority: 7 direct reports, 5 indirect reports, 200+ total workforce; full hiring, termination, evaluation, compensation, and succession planning authority
- Vendor Management: Manage 3P labor contracts, SLA enforcement; led 1P to 3P transition with zero disruption
- Financial Impact: Reduced CPS (cost per shipment) by 0.60 basis points; achieved highest building TPH 103.5
- Operational Excellence: Process 2.5M packages/month; scale to 5.2M (108% increase) during peak with 99.8% service performance and 299.90% accuracy
- Safety & Compliance: 2M safe man-hours (zero LTI); lead audits, SOPs, regulatory compliance, BCP planning
- Strategic Projects: CRUSH ($0.50M savings) enabling 24-hour delivery; Automated Power Bagging (175% productivity increase)
- Regional Leadership: SPOC for Customer packages Speed and DEI (Diversity, Equity and Inclusion); represent site in WBR, MBR, QBR, MTR, OLR, and national calls.
CHANGE OPERATIONS MANAGER | OPERATIONS MANAGER-III (L-6)
Amazon Transportation Services (India) Pvt. Ltd.
Surat, Gujarat
12.2021 - 12.2023
- Site transition leadership for region's highest revenue-generating Sort Centre (500K sq. ft.) with full P&L and launch accountability
- Personnel Authority: 4 direct reports, 6 skip-level Team Leads, 5 indirect functional managers, 450+ total workforce
- Facility Launch: Frugal launch saving $0.80M using refurbished equipment; consolidated GUJD-3P site generating $0.10M/month savings
- Operational Excellence: Processed 6M packages/month; scaled to 12M during peak (100% increase); improved speed for 56K units through process redesign and network modifications.
- Network Coverage: 67 delivery stations, 13 merchant pick-up centres, 145 seller pick-up stations, 12 national transportation lanes
- Innovation: Implemented solar power solutions; HVAC systems improving workforce experience
- Regional Leadership: Managed Configuration Charter and reporting to Regional Manager; represented site in regional and national business reviews meetings
CHANGE OPERATIONS MANAGER | OPERATIONS MANAGER-II (L-5)
Amazon Transportation Services (India) Pvt. Ltd.
Ahmedabad, Gujarat
06.2017 - 12.2021
- Executive oversight of two facilities: AMDD (90K sq. ft.) and GAMX Airport Sort Centre (15K sq. ft.) with sole P&L and budget authority
- Personnel Authority: 8 direct reports, 5 indirect reports, 300+ total workforce (500+ peak); full hiring, termination, and compensation authority
- Facility Launch: Launched GAMX with $0.20M cost savings; established India's first 100% diverse workforce Amazon facility
- Capacity Expansion: Expanded AMDD from 40K to 90K sq. ft., adding 120K new Prime customer footprints
- Financial Impact: 20% labor cost reduction; Improved site TPH and CPS (cost per shipment) improvement of 0.2 INR; processed 3.2M packages/month across Gujarat and Rajasthan
- Operational Excellence: 99.5% CPT during Diwali (1.5X volume surge); 30% reduction in damages/shrinkage; 60% return performance improvement
- Strategic Initiatives: Led 'Elevate' project improving speed for 85K customers
- Regional Leadership: Represented site in business reviews; championed DEI initiatives and speed
Process Center Manager
Rivigo Services (I) P Ltd
Ahmedabad
09.2016 - 06.2017
Operation Manager-I
Amazon Transportation Services (I) P Ltd
Ahmedabad
01.2013 - 09.2016
Asst. Branch Manager
FedEx Express Service (I) P Ltd
Baroda
08.2007 - 01.2013
Sr. Executive-Operation
DTDC Couriers Ltd
Ahmedabad
01.2006 - 04.2007
Customer Service Executive
First Flight Couriers Ltd
Ahmedabad
01.2004 - 12.2005
Education
Bachelor's Degree - Advanced Accounting and Auditing
Gujarat University
Ahmadabad07.2003
Skills
- P&L ownership and budget governance
- Cost optimization and financial efficiency
- Network configuration and strategic planning
- Business continuity and peak volume management
- Cross-functional leadership and stakeholder engagement
- Workforce authorization and hiring processes
- Succession planning and leadership development
- Training, development, and capability enhancement
- Multi-site operations oversight
- Lean methodologies and continuous improvement
- Process automation and technology enablement
- Facility launch, expansion, and scaling
- Data analysis
- Quality assurance, safety, and regulatory compliance
Professional Achievements
Amazon India, 2013-Present
Launch and Operational Excellence:
- Selected as part of Amazon India Launch Team in 2013, contributing to the establishment of operations across the country.
- Gained comprehensive expertise across all three operational miles: First Mile, Middle Mile, and Fulfillment Center operations.
Recognition and Awards:
- Certified First-Aider, ensuring workplace safety and emergency response readiness.
- Received 4 Extra-Mile Awards (2013-2014) for exceptional performance and going above and beyond standard expectations.
- Earned 4 EKAM Awards (2017-2020) for outstanding contributions during peak operations.
- Won 'Optimizer Award' in 2021 and 2023 for process improvement and operational efficiency.
- Received 'Founder' Award in 2022 for demonstrating leadership principles and innovation.
- Awarded ATS Impact Award in 2024 for significant contributions to Amazon Transportation Services.
- Honored with 'Respectful Leadership' Earth's Best Employees (EBE) Award in 2025.
Community and Leadership Impact:
- Ranked Top Performer in Community Engagement and Volunteering initiatives (2023).
- Certified in MGHD (Making Great Hiring Decisions) with proven track record of talent acquisition.
- Successfully interviewed and hired 80+ employees across various roles.
- Conducted 1,000+ interviews for Process Assistants, Supervisors, and workforce positions.
FedEx Express, 2007-2013
Operational Excellence:
- Received 3 Bravo Zulu Awards for maintaining high operational standards, recognized for exceptional contingency handling and implemented standardization processes.
Languages
English
Advanced
C1
Hindi
Proficient
C2
Gujarati
Proficient
C2
Marathi
Elementary
A2
Certification
- MS Office Suits (MS Word, Power-Point, Excel)
- SAP
- Basic Gen AI Certifications
Timeline
SITE LEADER | OPERATIONS MANAGER-III (L-6)
Amazon Transportation Services (India) Pvt. Ltd.
01.2024 - Current
CHANGE OPERATIONS MANAGER | OPERATIONS MANAGER-III (L-6)
Amazon Transportation Services (India) Pvt. Ltd.
12.2021 - 12.2023
CHANGE OPERATIONS MANAGER | OPERATIONS MANAGER-II (L-5)
Amazon Transportation Services (India) Pvt. Ltd.
06.2017 - 12.2021
Process Center Manager
Rivigo Services (I) P Ltd
09.2016 - 06.2017
Operation Manager-I
Amazon Transportation Services (I) P Ltd
01.2013 - 09.2016
Asst. Branch Manager
FedEx Express Service (I) P Ltd
08.2007 - 01.2013
Sr. Executive-Operation
DTDC Couriers Ltd
01.2006 - 04.2007
Customer Service Executive
First Flight Couriers Ltd
01.2004 - 12.2005
Bachelor's Degree - Advanced Accounting and Auditing
Gujarat University