Samarth Shenoy
Bengaluru
Summary
- Overall, 17 years of experience in Banking and Financial Services industry, targeting senior-level assignments in Business Application Management Services, Application Support, Platform Maintenance, Project and Delivery Management.
- Current Role - 7 years of experience with Standard Chartered in Production Support managing complex business critical applications and platforms in Financial Markets domain.
- Result-oriented with strong communication, leadership, team management, analytical and co-ordination skills.
- Strong decision-maker, action oriented and result focused professional.
- Skilled in Front Office, Middle Office & Back Office Production Management with a strong forte in FX, FI, MM, Options, Futures, Swaps and Financing in Securities Services.
- ITIL Foundation Certified and good working knowledge on ITIL Practices (Event Management, Incident Management, Problem Management, Change Management)
- Esteemed track record in delivering projects against agreed scope, cost, schedule & expectations.
- Expertise in setting up new teams, functions, transforming the process to achieve efficiencies globally, migration planning and effective execution and improve control to minimize risks.
- Astute track record in leading and delivering top-class operational excellence in L2 & L3 support teams.
- Persists and continues to strive for a goal despite obstacles and setbacks. Takes ownership of projects maintaining transparency to build a world class support team.
- Team Leadership, mentoring and resource handling skills with ability to support multiple simultaneous projects.
Overview
17
17
years of professional experience
Work History
Vice President
Standard Chartered Bank
05.2018 - Current
- Production Support Lead of Financing and Securities Services applications since March, 2024. Applications primarily include Custody (Settlements and Corporate Actions), Transactions and Reporting applications and Fund Services that have customer presence globally.
- Responsible for the setup of Financial Markets Production Support Team in Bangalore across several portfolios reporting directly to the Global Head.
- Global support of FM applications with internal and vendor resources. Established global support model to be supported 24x7 out of India.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities. Team size grew from 3 to 32 in three years (2018-2021) and the teams were responsible for managing Production Support of several critical applications globally.
- Responsible for the implementation of the results of the ITIL process, Agile practices to improve customer experience.
- Set Scorecards and goals aligned to Organization and Business deliveries.
- Identified opportunities to improve business process flows and productivity.
- Decommission of legacy/obsolete applications to achieve cost effectiveness and improved operational excellence.
- Actively involved in senior management visits showcasing location highlights and advantages.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- People management for a defined group of individuals with dual role of being the India Head for FM Settlements applications and other application support teams reporting with the matrix managers in global locations.
- Providing active coaching, conducting regular career conversations, supporting employees’ career development aspirations, ensuring team members are equipped with appropriate functional and professional skills to perform the jobs.
- Collaborating and developing relationships with other teams in the bank – Development, QA, Platforms etc to implement a robust set of controls and governance mechanisms.
- Coordinate resources and Third Parties/Vendors for flawless execution of projects. Ensuring all the projects are delivered on time within scope and budget.
- Contract Manager for several business-critical applications. Responsible for negotiating, managing and renewal of contracts with the Vendors. Negotiated to mitigate price increases, and reduced costs on key projects. Executed, signed, and manage key contracts, amendments, and statements of work.
Assistant Vice President
JP Morgan Chase & Co.
07.2015 - 05.2018
- Individual: In charge of Production Support of the Risk Management System for Fixed Income Business with hands on experience.
- Responsible for Start of Day Front Office Risk Delivery, VAR calculations, delivery of important regulatory feeds such as NCMR, MiFID-2 within the SLA.
- On-board and Support new applications from Singapore and London.
- Provide strategic direction & lead support specific projects (IM reduction by 15%, Batch Optimization - 20 % head room increase, DR execution, US/UK Holiday processing etc)
- Technical troubleshooting and service fulfilment to end users. Resolve production issues, prepare technical documentation, provide post go-live support.
- Prepare and implement application change controls and problem reports.
- Support & report production issues, collaborate with external vendors and internal teams for resolution.
- Prepare status reports, requirement gathering, performance tuning and support production deployments.
- Support of bug fixes and issues reported for production applications.
- Automation of Weekend Checks and SOD reports significantly reducing the manual work hours thereby reducing the costs for the bank.
- Team Lead: Built the team from the scratch that included hiring and maintaining resources. Mentor and train new team members to bring out their full potential and have a work life balance.
- Monitor team performance, conduct employee performance reviews and provide continuous, constructive feedback to team.
- Recognition by Global Production Management Lead for leading one of the most efficient and high performing team globally.
Associate
DBOI (Deutsche Bank Operations International)
09.2014 - 07.2015
- Own the end-to-end Level 2 technical support functions for key platforms and deliver services to the clients that meet both the quality expectations along with the business SLAs.
- Proficient in analysing information system needs, evaluating end-user requirements, setup and reviews SLA, OLAs for complex interconnected internal and external systems.
- SME in implementing state of the art system and application monitoring.
- Automation of repetitive tasks and weekend health checks.
- Active participation in the Weekend/Monthly releases.
- Support and plan for business continuity and disaster recovery for production applications.
- Support, motivate and share technical and management expertise with the partner teams to solve complex issues.
- Provide regular feedback to team wherever there is a scope of improvement/development.
- Review and approve all GCMs as part of the Change Management process by performing the risk assessment before it’s released to Production.
- Ensure pro-active problem management processes across the portfolio of applications.
- Anticipate the needs based on the business requirement and take decision appropriately by working together to help deliver consistent services.
- Working closely with ITAO (App. Owner) to do the end-to-end analysis of the application and remediate any audit, compliance issues and Risk to the application which could cause due to infrastructure or capacity issues.
IT Support Analyst
Tata Consultancy Services
07.2008 - 09.2014
- Monitoring and supporting the trading, pricing and hedging applications together with their respective backend systems.
- Leading the Shift assuring smooth Business flow all through the shift- APAC, UK and US regions.
- Application Analyst for Client Proprietary applications like Autobahn FX, ABFX Options and Reflex that are used by worldwide clients for FX, FI and Options trading as well as Intra-Bank Trading in Deutsche Bank.
- Diagnosing problems in many protocols like TOF and FIX.
- Diagnosing problems in production environment and resolving them on a priority basis.
- Responsible for disaster Recovery and BCP tests coordinating with development teams and other support groups.
- Responsible for production roll outs/ weekend releases followed by testing coordinating with the development teams.
- Coordinating with the business users (front office, middle office and back office) and software development communities at all levels within the bank.
- Communication with the customer regarding the project status and reviews and acting as first point of contact for the customer regarding Trade Confirmation and Settlement.
- Technical consulting and guidance for the team members during their induction period and thereafter.
- Weekly and Monthly Reporting based on the Incident Management System and Problem Management System based on ITIL practices.
- Identification of Offshore resources, Transition of knowledge and initiation of support from Offshore (Bangalore, India).
- Interaction with bank’s user group and traders to resolve their trade related queries.
- Assistance for pre and post change testing and deployment by coordinating with different teams.
- Creation of functional and support documents on various applications which helped to reduce the turnaround time and also helped in training new resources.
Education
Computer Science Engineering -
SJCE College of Engineering
Mysore, Karnataka01.2008
Skills
- Production Support
- Incident Management
- Change Management
- Problem Management
- Problem Solving
- Process Enhancements
- Automation
- Production Planning & Control
- Team Building
- Training & Development
- Cost Optimization
- Talent & Performance Management
- Leadership & Mentoring
- Resource & Vendor Management
Accomplishments
- Recognized for Setting up and Leading efficient teams in Financial Markets at Standard Chartered Bank in 2021.
- Awarded the Best Team in JP Morgan Chase in 2016. Recognized for building and leading one of the most efficient and high performing team in JP Morgan Chase & Co.
- Recipient of ‘Team of the month’ award at Tata Consultancy Services for my contribution in reducing the effort required in application support and deployment.
- Multiple Spot and GEM Awards received at TCS as Individual Contributor.
- Recognized as Subject Matter Expert in TCS in eFX Front Office Application Support with expertise in ultra-low latency pricing, trading and hedging applications.
- NSE - NCFM certified on Basics of Financial Markets.
- NSE - NCFM certified on Currency Derivatives.
- ITILV3 (Foundation level) certified.
Timeline
Vice President
Standard Chartered Bank
05.2018 - Current
Assistant Vice President
JP Morgan Chase & Co.
07.2015 - 05.2018
Associate
DBOI (Deutsche Bank Operations International)
09.2014 - 07.2015
IT Support Analyst
Tata Consultancy Services
07.2008 - 09.2014
Computer Science Engineering -
SJCE College of Engineering
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