Samarth Singh
Sitapur
Summary
Sales-oriented and customer-focused Hotel Management graduate from Institute of Hotel Management Pusa with hands-on experience at Sheraton New Delhi Hotel. Strong expertise in guest handling, upselling, and service excellence. Skilled in building trust-based relationships, understanding customer needs, and driving revenue through effective communication. Seeking a Sales/Business Development role to leverage interpersonal and negotiation skills in a high-growth organization.
Overview
3
3
years of post-secondary education
Work History
Intern
Sheraton hotel, New delhi
Delhi
12.2024 - 03.2025
- Interacted with 50+ guests daily, identifying needs and delivering personalized service
- Assisted in upselling F&B and room services, contributing to increased guest spend
- Built strong guest relationships, enhancing repeat customer experience
- Coordinated with multiple departments to ensure seamless service delivery
- Gained practical exposure to customer psychology, pricing strategies, and service selling.
Education
Bachelor of Hospitality Management - Hotel Management
Institute of Hotel Management, Pusa
New delhi 07.2023 - 05.2026
Skills
Sales & Business Skills:
- Customer Acquisition & Relationship Building
- Upselling & Cross-selling Techniques
- Negotiation & Persuasion
- Lead Handling & Conversion Mindset
- Understanding Customer Psychology
Professional Skills:
- Communication & Presentation
- Problem Solving & Objection Handling
- Team Collaboration
Technical Skills:
- MS Excel, PowerPoint, Word
- Basic CRM Understanding
Languages
English
Intermediate (B1)
B1
Hindi
First Language
Timeline
Intern
Sheraton hotel, New delhi
12.2024 - 03.2025
Bachelor of Hospitality Management - Hotel Management
Institute of Hotel Management, Pusa
07.2023 - 05.2026