Samarth WILLIAM
Customer Service Analyst
New Delhi
Summary
Experienced and results-driven Customer Service with 2+ years of experience in providing exceptional customer support and analyzing data to improve overall customer satisfaction. Proven track record of achieving high customer service ratings and resolving complex issues effectively. Skilled in utilizing various software and tools to gather and analyze customer data. Possess excellent communication skills, including the ability to empathize with customers and provide them with solutions tailored to their needs. Proficient in multitasking, problem-solving, and collaborating with cross-functional teams. A team player with a strong work ethic and a passion for delivering top-notch customer service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Expert
Praxis pvt Ltd
Gurgaon
06.2022 - 07.2023
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests
- Identified issues, analyzed information and provided solutions to problems
Customer Service Agent
Air India and Singapore Airport terminal services
New Delhi
01.2019 - 01.2021
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Used airline computer system to create airline tickets and boarding passes
- Coordinated with ramp agents to successfully store, remove and transport customer baggage
- Verified identification and travel documents to efficiently board passengers for on-time departure
Education
BA(HONS) Social Work -
Dr. Bhim Roa Ambedkar College , Delhi University
New Delhi 06.2016 - 07.2019
Advanced Certification in Data Science And AI: IIT - Data Science
Intellipaat
Training Center In Bengaluru, Karnataka 10.2023 - 04.2024
Skills
Problem Solvingundefined
Timeline
Advanced Certification in Data Science And AI: IIT - Data Science
Intellipaat
10.2023 - 04.2024
Customer Service Expert
Praxis pvt Ltd
06.2022 - 07.2023
Customer Service Agent
Air India and Singapore Airport terminal services
01.2019 - 01.2021
BA(HONS) Social Work -
Dr. Bhim Roa Ambedkar College , Delhi University
06.2016 - 07.2019
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