Samatha Shaik
Hyderabad
Summary
Confident leader with background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills. Excels at logistical planning, supply management, and cost control.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
Overview
6
6
years of professional experience
Work History
Customer Experience Coordinator
Orbit Group
07.2024 - 12.2024
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
- Managed high-priority accounts by delivering tailored support services that directly addressed specific needs while reinforcing client loyalty.
Operations executive
Severn Trent Water
06.2023 - 06.2024
- Answered calls promptly resolving or escalating issues to maintain client satisfaction.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
- Implemented technology solutions to improve operational capabilities.
- Worked with various teams to address operational challenges and find solutions.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Managed and motivated high-performing teams for successful KPI attainment.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Streamlined processes to improve and optimise office operations.
- Created classification systems to manage archives.
Fraud Operations Specialist
TSYS
01.2023 - 03.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
Shift manager
Dodo pizza
03.2022 - 11.2022
- Trained and mentored new employees to maximise team performance.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Led by example and demonstrated company best practices.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Logged daily activities and notable incidents during production shifts.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
Customer service representative
VCC India
12.2020 - 12.2021
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Administrator
Preethika Enterprises
10.2018 - 11.2020
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Drove company mission and values, representing organisation at meetings and industry events.
- Directed administrative team in high-quality clerical service delivery.
- Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
- Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
Education
Master of Science - International Business Management
Coventry University
Coventry, COVBachelor of Arts - Political science, Journalism , English Literature
Bhavans Vivekananda Degree College
Hyderabad, IndiaSkills
- Complaint management
- Payment Processing
- Data Entry
- Project Management
- Customer needs analysis
- Staff training and mentorship
- CRM
- Report generation
- Integrative negotiation
- Record maintenance
- Contract management
- Complex resource management
- Strategic decision-making
Personal Information
Name & contact
Timeline
Customer Experience Coordinator
Orbit Group
07.2024 - 12.2024
Operations executive
Severn Trent Water
06.2023 - 06.2024
Fraud Operations Specialist
TSYS
01.2023 - 03.2023
Shift manager
Dodo pizza
03.2022 - 11.2022
Customer service representative
VCC India
12.2020 - 12.2021
Administrator
Preethika Enterprises
10.2018 - 11.2020
Master of Science - International Business Management
Coventry University
Bachelor of Arts - Political science, Journalism , English Literature
Bhavans Vivekananda Degree College