Samatham Kumar Nagesh Babu
Hyderabad
Overview
4
4
years of professional experience
Summary
Application Support Analyst with over 3.7 years of experience specializing in software troubleshooting and issue resolution. Strong collaboration skills with cross-functional teams and a track record of documenting technical processes. Committed to improving operational efficiency and delivering high-quality support.
Work History
Application Support Analyst
Accenture
07.2023 - Current
- Resolved software issues across critical systems, ensuring seamless business operations.
- Identified and addressed software problems to enhance application performance.
- Documented technical processes for improved clarity and team communication.
- Facilitated collaboration across functions to streamline business processes.
Application Support Analyst
Accenture
07.2022 - 07.2023
- Resolved issues in critical business system components during Presto Field Operations.
- Served as key resource ensuring essential business applications operated effectively.
- Delivered continuous support to improve system stability and enhance performance.
Application Support Analyst
Accenture
01.2022 - 07.2022
- - Identified and resolved issues across various components of critical business systems.
- - Provided dynamic support by troubleshooting and solving software-related problems.
- - Ensured the smooth operation of essential business applications.
Education
Bachelor of Science - Computer Science Engineering
Sri Vasavi Engineering College
Tadepalligudem 01.2022
Skills
- SQL
- ServiceNow
- Production and application support
- Incident management and resolution
- Voice communication skills
Hobbies and Interests
Speed-solving Rubrik Cube
Languages
English
Timeline
Application Support Analyst
Accenture
07.2023 - Current
Application Support Analyst
Accenture
07.2022 - 07.2023
Application Support Analyst
Accenture
01.2022 - 07.2022
Bachelor of Science - Computer Science Engineering
Sri Vasavi Engineering College
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