SAMBHU MAL
West Bengal
Summary
Dynamic Restaurant Manager with a proven track record at Bloom Suites, excelling in staff training and inventory management. Adept at enhancing customer satisfaction through effective communication and problem-solving skills. Successfully optimized operational efficiency, driving revenue growth while maintaining budget control and fostering a high-performing team environment.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Bloom Suites
Bangalore
05.2025 - Current
- Managed daily restaurant operations to ensure smooth service delivery.
- Trained and supervised staff to enhance team performance and efficiency.
- Developed and implemented standard operating procedures for food safety compliance.
- Coordinated inventory management and ordering to maintain stock levels.
- Oversaw scheduling and staff assignments to optimize workflow during peak hours.
- Handled customer inquiries and resolved complaints to improve guest satisfaction.
- Monitored financial performance, including budgeting and cost control measures.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Updated computer systems with new pricing and daily food specials.
- Created new menu items based on customer feedback and industry trends.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Assistant Restaurant Manager
Bloom Suites
Bangalore
04.2024 - 04.2025
- Assisted in managing daily restaurant operations and staff schedules.
- Trained new employees on service standards and operational procedures.
- Coordinated inventory management to ensure stock availability and freshness.
- Oversaw customer service quality and addressed guest concerns promptly.
- Collaborated with kitchen staff to streamline food preparation processes.
- Conducted regular staff meetings to discuss performance and improve efficiency.
- Managed cash handling procedures during shifts and ensured accuracy in transactions.
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Provided leadership and direction to restaurant employees.
- Supervised food preparation, ordering of supplies, and inventory control.
- Assisted in recruiting, training, and scheduling staff members.
- Monitored customer service standards and took corrective action when needed.
- Created weekly work schedules for all restaurant personnel.
- Managed cash register operations including deposits and reconciling discrepancies.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
FNB Executive
Bloom Suites
Bangalore
04.2023 - 03.2024
- Led strategic planning initiatives to enhance guest experience at Bloom Suites.
- Oversaw staff training programs to enhance team performance and service quality.
- Led initiatives to improve customer service levels throughout organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Captain
Bloom Suites
Bengalore
01.2021 - 04.2023
Sr.GSA
HOWARD JOHNSON
Bangalore
03.2020 - 07.2020
Guest service Associate (GSA)
GOLDEN TULIP
Bangalore
07.2018 - 02.2020
On Job Training (OJT)
The World Backwaters,Kerala
Alleppey, Kerala
09.2017 - 06.2018
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
Industrial Trainee
Taj Banjara
Banjara Hills, Hydrabad
09.2016 - 03.2017
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Wrote reports and papers for various levels of technical users.
- Updated internal data systems to aid senior managers in effective decision-making.
Education
10+2 -
WBCHSE
01.2013
10PASS -
WBBSE
01.2011
Degree course - Hotel Management
Bengal nalanda group of hotel management Collage (BNG)
Kolkata, Sec-VSkills
- Open to learning
- Staff training
- Inventory management
- Customer service
- Budget control
- Restaurant operations
- Team leadership
- Staff scheduling
- Effective communication
- Problem solving
- Time management
- Inventory control and record keeping
- Menu pricing
- Reservation handling
- Customer service best practices
- Employee recruitment expertise
- Performance improvement
- Proven sales record
- Customer loyalty
- Team management
- Staff management
- Point of sale (POS) system operation
- Purchasing and cost control
- Complaint resolution
- Schedule coordination
- Food service background
- Menu development
- Passion for customer satisfaction
- Promotions planning
- Adaptive
- Labor and food cost control
Roles And Responsibilities
- Excellent customer service skills.
- Handling customer issues.
- Guest satisfaction.
- Received positive feedback from guests.
- Managing staff.
- Providing leadership and guidance to team members.
- Maintaining sanitation standards throughout the restaurant.
- Ability to work calmly and effectively under pressure.
- Good competency in memorizing orders.
- Excellent communication and interpersonal skills.
- Ability to work proactively within a team and take initiative.
- Ability to handle difficult customers in a calm and tactful manner.
- Banquet handling.
- Upselling plans.
- Food cost control.
- Monitoring product ordering and inventory control.
- Manages all types of inventory control (Ex-Restaurant, Bar, Banquet, Kitchen).
Technical Exposure
- Industrial Training, 6 months, TAJ Banjara, Hyderabad, Telangana
- On Job Training (OJT), 1 year, THE WORLD BACK WATERS, Kerala
Languages
- Hindi
- English
- Bengali
Hobbies and Interests
- Cooking
- Traveling
Areas Of Interest
FOOD & BEVERAGE SERVICE
Personal Information
- Height: 5'5"
- Father's Name: KARTIK MAL
- Date of Birth: 01/05/95
- Nationality: Indian
- Marital Status: Married
Timeline
Restaurant Manager
Bloom Suites
05.2025 - Current
Assistant Restaurant Manager
Bloom Suites
04.2024 - 04.2025
FNB Executive
Bloom Suites
04.2023 - 03.2024
Captain
Bloom Suites
01.2021 - 04.2023
Sr.GSA
HOWARD JOHNSON
03.2020 - 07.2020
Guest service Associate (GSA)
GOLDEN TULIP
07.2018 - 02.2020
On Job Training (OJT)
The World Backwaters,Kerala
09.2017 - 06.2018
Industrial Trainee
Taj Banjara
09.2016 - 03.2017
10+2 -
WBCHSE
10PASS -
WBBSE
Degree course - Hotel Management
Bengal nalanda group of hotel management Collage (BNG)
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