Sambhu S Kumar
Thiruvananthapuram
Summary
Accomplished professional with a B.Tech in Electrical & Electronics Engineering and an MBA in Operations & Marketing, offering over 14 years of expertise in operations management, project engineering, and facility management. Proven ability to optimize productivity, enhance quality metrics, and develop high-performing teams. UGC-NET qualified, with a strong track record of driving organizational success through strategic leadership and process improvements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Station Manager
NTEX Transportation Services Pvt. LTD - ElasticRun
Thiruvananthapuram, India
06.2022 - Current
- Managed operations and facility management of Amazon's Sub Same Day Delivery (SSD) (Amazon Prime) stations across Kerala, Tamil Nadu, and Andhra Pradesh, ensuring timely deliveries within a strict 4-hour window.
- Planned, organized, and monitored end-to-end operations for Fulfillment Center (FC) and Last Mile (LM) stations, covering multiple states.
- Developed and managed manpower planning and shift rostering in line with load projections and productivity goals.
- Identified root causes of performance issues and implemented technological and operational improvements to enhance efficiency.
- Ensured consistent enforcement of operational procedures and policies across all facilities.
- Recruited, hired, and trained team members, and introduced innovative programs that increased employee loyalty and reduced turnover.
- Conducted data-driven analysis and designed optimized routing plans, leading to an 80% improvement in delivery associates' productivity.
- Achieved significant improvements in key quality metrics, such as Perfect Delivery Rate (PDR) and On-Time Performance (OTP), consistently meeting all targets.
- Reduced operational losses to zero by implementing effective technological solutions and process improvements.
- Successfully reduced costs while boosting productivity across the region.
Assistant Manager
Mangalath Enterprises
Thiruvananthapuram, India
11.2020 - 06.2022
- Managed operations and facility management for Amazon delivery stations across Kerala, overseeing a team of 300+ employees across 13 stations.
- Led operations at Kerala’s largest delivery station, successfully handling high volumes, with peaks of up to 13,000 packages per day and 1080 bulk/heavy shipments per day.
- Scaled operations to manage two major peaks and two standard peaks, ensuring efficient resource allocation and capacity management during high-demand periods.
- Improved key performance metrics, including reducing bad scans, boosting First Day Delivery Success, and increasing cashless Payment on Delivery rates.
- Identified root causes of operational inefficiencies and implemented technological and process solutions to improve operational performance.
- Coordinated and managed line haul operations and last-mile deliveries for bulk shipments, ensuring timely deliveries across the Kerala region.
- Reduced operational costs and improved productivity through targeted resource planning and optimization strategies.
- Supervised vendor management and coordinated the rollout of new pin code expansions to support business growth.
- Focused on training, capacity building, and development programs for staff, enhancing overall team performance and operational readiness.
- Organized payroll activities in collaboration with Ms. Paysquare Consultancy Ltd to ensure timely and accurate payroll management for all staff.
- Enhanced customer satisfaction by reducing client escalations and ensuring timely resolution of grievances and issues, contributing to high client retention.
Electrical Engineer
Abu Ali Trading & Contracting Co. LLC
Salalah, Oman
04.2013 - 08.2020
- Project Manager for the different projects of the company under Electrical Distribution, Street Lighting, Electrical Utility relocation for Road Works, MEP, etc
- Liasoning with various Ministries, Government authorities, and local bodies to take their concerned approvals
- Negotiating with vendors for cost-effective procurement of material to ensure smooth execution of projects
- Interfacing with Clients, consultants, and Main Contractors in supervising on-site construction activities to ensure timely completion of projects
- Working in tight timelines and on simultaneous opportunities with a focus on first-time right
- Adept in the preparation of Request for Inspection / Approval (RFI/RFA)
- Supervising the team of engineers and CAD and Responsible for the quality check
- Holder of Certificate of Authorization as Competent Electrical Person from Dhofar Power Company Salalah, Oman and Rural Areas Electricity Company SAOC.
Electrical Engineer
Mangalath Roadways and Constructions
Thiruvananthapuram, India
07.2010 - 03.2013
- Responsible for the supervision of different projects of the company
- Designing and preparing drawings for the projects
- Installation, testing & commissioning of Transformers, Panels Diesel Generators, etc
- Supervised MEP works and materials
- Attend Technical discussions with the Client and contractors at site meetings & provide technical support for construction activities
- Manpower allocation and material arrangement.
Education
Master of Business Administration - MBA - Operations and Marketing
Institute of Management in Kerala (IMK), Kerala University
01.2023
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering - undefined
Mar Baselios College of Engineering and Technology, Kerala University
01.2010
Skills
- Operations & Project Management (Project Estimation, Leadership, Planning, Workflow Optimization)
- Team & Staff Management
- Electrical Engineering (AutoCAD 2D, Electrical CAD, Dialux)
- Compliance & Inventory Management
- Logistics & Supply Chain Management (Warehouse Operations, Operational Efficiency)
- Software Proficiency (Microsoft Office, Project, Primavera)
Certification
- Electrical Design & Draughting - MSME Technology Development Centre, Govt. of India.
- Electric Vehicle & Public Charging Station - MSME Technology Development Centre, Govt. of India.
- Solar Photo Voltaic (PV) Installation & Maintenance - MSME Technology Development Centre, Govt. of India.
HSE Certificate Courses
- Electrical Safety Rules & Regulations
- HSE Induction
- Manage Safety
- AHA - First Aid
- Defensive Driving
- Initial Fire Response
- IOSH - Managing Safely
- Incident & Accident Investigation
- Safety Leadership for Managers
Personal Information
- Date of Birth: 30/07/1987
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Additional Qualifications
- UGC-NET Qualified as Assistant Professor
- Member & Chartered Engineer, The Institution of Engineers (India)
Timeline
Associate Station Manager
NTEX Transportation Services Pvt. LTD - ElasticRun
06.2022 - Current
Assistant Manager
Mangalath Enterprises
11.2020 - 06.2022
Electrical Engineer
Abu Ali Trading & Contracting Co. LLC
04.2013 - 08.2020
Electrical Engineer
Mangalath Roadways and Constructions
07.2010 - 03.2013
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering - undefined
Mar Baselios College of Engineering and Technology, Kerala University
Master of Business Administration - MBA - Operations and Marketing
Institute of Management in Kerala (IMK), Kerala University