Sambhurish Prasad Pattnaik
Bhubaneswar
Summary
Results-driven MBA candidate with expertise in operations management and IT service projects. Experienced in managing and streamlining processes for improved client satisfaction and efficiency. Proficient in report automation and optimizing workflows, committed to supporting business growth through standardized processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Intern
Tech Mahindra
06.2024 - 08.2024
- Responsible for thoroughly understanding and effectively supporting BPO operations within a dynamic IT services environment, prioritizing process efficiency and consistently exceeding client satisfaction benchmarks.
- Successfully achieved a remarkable 25-30% reduction in manual reporting efforts through seamless report automation, significantly accelerating decision-making processes and boosting overall project productivity.
- Strategically restructured workflow processes for critical projects supporting one of Tech Mahindra’s largest hi-tech clients, leading to dramatically improved resource allocation and exceptional service quality.
- Proactively pioneered standardization initiatives across multiple projects to establish robust and scalable frameworks, thereby optimizing operational consistency and reinforcing the company’s ambitious growth trajectory.
Content Specialist
Freelance
09.2022 - 11.2022
- Worked as a dedicated contributor to one of Tech Mahindra’s largest Hi-Tech Accounts, specializing in speech data operations.
- Primary responsibility included transcribing speech recognition technology.
- Demonstrated exceptional attention to detail and accuracy while maintaining a high transcription rate to meet project deadlines.
- Collaborated effectively with cross-functional teams to ensure seamless project execution and quality assurance.
Education
MBA - Marketing And Human Resources
Chandigarh University
Mohali, India 06-2025
Skills
- Operations Management
- Project Management
- Process Optimization
- Report Automation
- Client Relationship Management
- Advanced Excel
- Microsoft Office
- Market Research
- Data analysis
- Problem-solving
- Adaptability and flexibility
- Team collaboration
Certification
- Operations Management A to Z: Business Processes and Systems
- Google Project Management: Professional Certificate
- Career Essentials in Generative AI by Microsoft and LinkedIn
Languages
English
Hindi
Odia
Timeline
Operations Intern
Tech Mahindra
06.2024 - 08.2024
Content Specialist
Freelance
09.2022 - 11.2022
- Operations Management A to Z: Business Processes and Systems
- Google Project Management: Professional Certificate
- Career Essentials in Generative AI by Microsoft and LinkedIn
MBA - Marketing And Human Resources
Chandigarh University
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