Sambit Kumar Nayak
Quality Analyst
Hyderabad,TG
Summary
Analytical Quality Control Analyst with expertise in enhancing quality assurance processes. Proficient in data analysis, regulatory compliance, and process improvement, ensuring product reliability and consistency. Demonstrated success in leading cross-functional teams to identify discrepancies and implement corrective actions, resulting in reduced errors and improved customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Associate
Genpact Pvt. Ltd
Hyderabad
02.2023 - Current
- Conducted application audits to analyze errors and document patterns and impacts.
- Communicated necessary changes to developers for timely implementation.
- Implemented robust security protocols to ensure applications remained malware-free.
- Reviewed and approved applications for compliance, promptly addressing non-compliance issues.
- Managed client communications regarding updates and inquiries in application processes.
- Aligned quality team efforts with client expectations to improve overall satisfaction.
- Led key performance calls and updated training materials to reflect current standards.
- Monitored operations through record reviews and metrics analysis to assess performance.
Process Executive
Cognizant Pvt Ltd.
Bengaluru
01.2022 - 02.2023
- Evaluated and reviewed various content types for compliance with client guidelines.
- Conducted trend analysis to provide insights and recommendations for policy enhancement.
- Escalated complex cases to senior teams, ensuring prompt resolution of sensitive issues.
- Maintained comprehensive reports on content violations and review metrics for continuous improvement.
- Developed reports to track progress, analyze outcomes, and identify process issues.
- Trained employees on best practices while managing teams to optimize productivity.
Education
Bachelor's - Technology
Biju Patnaik University of Technology
OdishaSkills
- Application auditing and error analysis
- Escalation handling and reporting
- Trend analysis and data visualization
- Operational support and key performance indicators
- Cross-functional collaboration and coordination
- Content management expertise
- Strategic planning and statement review
Certification
- Data Analytics
- Data Science
- Cloud Computing
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Process Associate
Genpact Pvt. Ltd
02.2023 - Current
Process Executive
Cognizant Pvt Ltd.
01.2022 - 02.2023
Bachelor's - Technology
Biju Patnaik University of Technology