SAMBODU RATHIPATH

Achieved comprehensive risk investigations across business analysis, KYC, and e-commerce risk domains. Delivered business requirements effectively to support organizational objectives. Generated weekly business review reports for clients, enhancing communication and transparency. Directed a team of over 30 financial crimes specialists in achieving regulatory compliance. Championed a high-performing cross-functional team of 30+ risk operations experts, driving impactful results through strategic leadership. Cultivated a motivating environment that empowered team members to surpass targets. Leveraged diverse talents to optimize team effectiveness. Maximized team productivity by leading initiatives designed to enhance engagement and performance. Delivered successful outcomes through adept management of multiple complex projects under aggressive timelines.

• Collaborated with clients to enhance trust and safety measures in payment processing for GPay US and Enterprise Cloud & Workspace verticals.
• Evaluated and reported on risk levels associated with high-risk function queues and P0 queues, contributing to strategic business initiatives.
• Analyzed data and prepared weekly, monthly, and quarterly business reports for distribution to internal and external stakeholders.
• Assisted in drafting SOPs aimed at standardizing processes, reducing miscommunication, and ensuring adherence to regulatory requirements.
• Achieved consistent compliance with service level agreements through daily, weekly, and monthly monitoring. Delivered high standards of service by reviewing adherence to service delivery metrics. Met revenue and cost targets through strategic oversight. Realized client satisfaction by ensuring timely turnaround as per agreements.
• Developed and maintained an Early Warning System (EWS) in conjunction with People Team to facilitate timely callouts and ensure accurate tracker information.
• Controlled the team shrinkage so as not to get impact the business and always maintained below the threshold
• Controlled team attrition by explaining the road map of career growth and opportunities in the organization.
• Achieved consistent monitoring of employee performance across multiple timeframes. Enhanced team productivity through effective supervision of daily activities. Drove team motivation leading to increased eligibility for awards and recognition programs.
• Achieved improved employee performance through consistent one-on-one sessions and skip-level meetings, effectively identifying and addressing pain points. Cultivated a motivated team environment through dedicated coaching efforts. Adapted strategies, goals, and objectives to align with the changing status and conditions of the workplace.
• Performed the RCA's to identify breakdowns in process, Top error categories, and any misses by the team

• Conducted One-on-one performance sessions & skip level meets Weekly / Monthly / Quarterly basis to identify the pain areas for the employees, gave coaching and motivated the team, made the appropriate changes in strategies.
• Performed the RCA's to identify breakdowns in process, Top error categories, and any misses by the team
• Implemented location-specific and area quality goals and action plans to achieve quality standards and business standards
• Managed the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills
• Monitor team performance and report on metrics
• Recognize high performance and reward accomplishments.

• Performed thorough reviews of KYC analysis to ensure compliance with regulatory standards.
• Conducted risk assessments on international payments and transaction activities.
• Monitored transactions for potential fraudulent activity and escalated findings as necessary.
• Implemented screening processes for politically exposed persons (PEP) and sanction lists.
• Developed and maintained documentation for customer due diligence (CDD) processes.
• Analysed data to identify trends and recommend process improvements in fraud detection.
• Assisted in the development of compliance policies related to anti-money laundering (AML).
• Screening of customers against checklists including watch persons listed under regulators like OFAC, or belonging to sanctioned regions PEP's.

• Worked on G-wallet transactions ( Google cloud, customer experience )
• Worked on high-priority queues & customer transaction monitoring
• Identification of the new fraud trends and patterns
• Anticipated risks and detected multiple frauds & risks
• Interpreted investigation checkpoints & took correct decisions
• Ensured on daily basis CIP requirements, Customer Due Diligence (CDD) & enhanced Due diligence (EDD) policies are being followed based on KYC norms for specific countries.
• Worked on PMH & ACH transactions & Customer appeals check points.
• Handled Peer-to-peer transactions and AML & Sanctions accounts.
• Reduced the inflow of disbursement in bank accounts, Helped in reducing chargebacks
• Groomed 5 OJT batches as mentor by giving them full time support in terms of product, OJT and quality and Validation
• Diverse responsibilities in peer to peer service of Google wallet customer account review and approve transactions
• Consumer wallet fraud investigations, hijackings, Debit & Credit cards and payment methods
• Given part time floor support new the new hires and to other low tier reviewers
• Worked so vigilantly on the reviews and identified on new ongoing fraud trends/patterns
• Identification and verification of the appropriate legitimate documents on the user appeals
• Worked on multiple client escalations Bugs proactively and Handled customer related issues( Failed transactions & User Appeals)
• Worked extensively on multiple electronic systems :- LEXISNEXIS
• Efficiently researched escalated customer disputes & requests & provide customer-centric resolutions
• Shared and drove multiple process improvements ideas and sessions
• Worked on multiple user consults and appeals, High tier reviews, multiple chargebacks & refunds policy and Helped in reducing chargeback

• Review new customer profiles and verify their identities
• Need to verify the customer-attached documents of the application
• Need to verify their KYC information as per the application entries
• Need to perform the risk analysis on the server about their credibility, high- risk casework such as bankruptcies, deceased, credit bureau disputes & notifications.