Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
<Enter your own>
Hobbies and Interests
Disclaimer
Timeline
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SAMBODU RATHIPATH

TEAM LEADER
Godavarikhani,TG

Summary

Risk Management professional, have been associated with Wipro and worked for a client in the area of trust and safety - Payments for 3.9 years and having overall 4+ years of experience. Experience in regulations, commerce risk and payments, Compliance, Fraud operation, AML/KYC and Disputes which includes E2E KYC on institutional clients with Strong investigatory, research abilities & mindset. Well-experienced in screening low, medium, and high-risk customers. SLA, Client management, Team management, Floor Management, RCAs, Escalations, monitoring of transactions, USA banking delinquency and Chargebacks & refunds, operational activities, and people management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Lead

Wipro Ltd
06.2024 - Current
  • Worked for client in the area of Trust & safety - Payments for 2 verticals (Gpay US & Enterprise Cloud & Workspace)
  • Skillfully managed multiple high-risk function queues & P0 Queues and Successfully evaluated & reported risk levels for business strategies & transactions
  • Prepared the W.B.R(Weekly Business report), M.B.R(Monthly Business Report) and Q.B.R(Quarterly Business Report) to internal and external stakeholders
  • Contributed in SOP (Standard Operating Procedure) preparation to achieve uniformity in execution, reduce miscommunication, and adhere to regulatory standards
  • Monitored SLAs on a daily, weekly, monthly basis and reviewed, Service delivery-Adherence to SLAs - Adherence to revenue and cost targets - Meet TAT as agreed with Clients.
  • Work alongside the People's Team to establish an Early Warning System (EWS), ensuring callouts are being made promptly and the relevant trackers are updated regularly.
  • Controlled the team shrinkage so as not to get impact the business and always maintained below the threshold
  • Controlled team attrition by explaining the road map of career growth and opportunities in the organization.
  • Tracking of Day on Day / Weekly / Monthly / Quarterly performance of the employees and Supervised the day-to-day activities of the team & Motivating the team to achieve organizational goals and also encouraging the team to get eligible for awards / incentives / IPP/ IJP
  • Conducted One-on-one performance sessions & skip level meets Weekly / Monthly / Quarterly basis to identify the pain areas for the employees, gave coaching and motivated the team, made the appropriate changes in strategies, goals, and objectives responding to current status and conditions.
  • Performed the RCA's to identify breakdowns in process, Top error categories, and any misses by the team
  • Implemented location-specific and area quality goals and action plans to achieve quality standards and business standards
  • Managed the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills

Acting Team Lead

Wipro Ltd
12.2023 - 06.2024
  • Conducted One-on-one performance sessions & skip level meets Weekly / Monthly / Quarterly basis to identify the pain areas for the employees, gave coaching and motivated the team, made the appropriate changes in strategies.
  • Performed the RCA's to identify breakdowns in process, Top error categories, and any misses by the team
  • Implemented location-specific and area quality goals and action plans to achieve quality standards and business standards
  • Managed the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills
  • Monitor team performance and report on metrics
  • Recognize high performance and reward accomplishments.

Subject Matter Expert

Wipro Ltd
09.2022 - 12.2023
  • Performed thorough reviews of KYC analysis to ensure compliance with regulatory standards.
  • Conducted risk assessments on international payments and transaction activities.
  • Monitored transactions for potential fraudulent activity and escalated findings as necessary.
  • Implemented screening processes for politically exposed persons (PEP) and sanction lists.
  • Developed and maintained documentation for customer due diligence (CDD) processes.
  • Analysed data to identify trends and recommend process improvements in fraud detection.
  • Assisted in the development of compliance policies related to anti-money laundering (AML).
  • Screening of customers against checklists including watch persons listed under regulators like OFAC, or belonging to sanctioned regions PEP's.

Fraud Analyst

Wipro Ltd
09.2021 - 08.2022
  • Worked on G-wallet transactions ( Google cloud, customer experience )
  • Worked on high-priority queues & customer transaction monitoring
  • Identification of the new fraud trends and patterns
  • Anticipated risks and detected multiple frauds & risks
  • Interpreted investigation checkpoints & took correct decisions
  • Ensured on daily basis CIP requirements, Customer Due Diligence (CDD) & enhanced Due diligence (EDD) policies are being followed based on KYC norms for specific countries.
  • Worked on PMH & ACH transactions & Customer appeals check points.
  • Handled Peer-to-peer transactions and AML & Sanctions accounts.
  • Reduced the inflow of disbursement in bank accounts, Helped in reducing chargebacks
  • Groomed 5 OJT batches as mentor by giving them full time support in terms of product, OJT and quality and Validation
  • Diverse responsibilities in peer to peer service of Google wallet customer account review and approve transactions
  • Consumer wallet fraud investigations, hijackings, Debit & Credit cards and payment methods
  • Given part time floor support new the new hires and to other low tier reviewers
  • Worked so vigilantly on the reviews and identified on new ongoing fraud trends/patterns
  • Identification and verification of the appropriate legitimate documents on the user appeals
  • Worked on multiple client escalations Bugs proactively and Handled customer related issues( Failed transactions & User Appeals)
  • Worked extensively on multiple electronic systems :- LEXISNEXIS
  • Efficiently researched escalated customer disputes & requests & provide customer-centric resolutions
  • Shared and drove multiple process improvements ideas and sessions
  • Worked on multiple user consults and appeals, High tier reviews, multiple chargebacks & refunds policy and Helped in reducing chargeback

Executive Assistant

Team Lease
Hyderabad
06.2021 - 08.2021
  • Review new customer profiles and verify their identities
  • Need to verify the customer-attached documents of the application
  • Need to verify their KYC information as per the application entries
  • Need to perform the risk analysis on the server about their credibility, high- risk casework such as bankruptcies, deceased, credit bureau disputes & notifications.

Education

Graduation - undefined

Sreyas Institute of engineering and technology
01.2019

Diploma - undefined

Annamacharya Institute of engineering and technology
01.2016

SSC - undefined

Telangana social welfare residential school
01.2013

Skills

  • Production Monitoring
  • TAT / SLA management
  • Performance improvement methodologies
  • Resource Allocation
  • Problem Solving and Decision Making
  • Transaction Monitoring
  • Queue Management
  • Project Management
  • Quality control
  • Team-management
  • Vendor Management
  • Operations Management
  • Fraud Investigation/Detection/Prevention
  • Chargebacks analyst
  • Customer Due Diligence
  • Employee Engagement
  • Performance Management
  • EWS Analysis
  • Risk Management Solutions Tool
  • Customer Investigation Tool
  • Google Sheets
  • Google Slides
  • Google Docs
  • Chromebook
  • Windows 7
  • Windows 8
  • Windows 9
  • Windows 10
  • Windows 11
  • Lexisnetwork tool
  • Metric and Monitoring (Plx Data sites) Dashboards
  • MS Office (Excel)
  • MS Office (PowerPoint)
  • MS Office (Word)

Certification

  • Train The Trainer, 2022-11-01
  • Lean Six Sigma - White Belt, 2024-08-01
  • Front Line Managers, 2023-03-01

Accomplishments

  • Awarded with the Habit Flag bearer badge for maintaining the consistent performance in achieving the quality, production as per client's' target.
  • Awarded with the Best Subject matter expert certificate for maintaining the consistent performance in achieving the quality, production and aligned team performance

<Enter your own>

Title: Operations - Team Lead

Hobbies and Interests

  • Macro / Nature Photography
  • Listening to music
  • Solo Traveling
  • Surfing Internet
  • Watching YouTube moto vlogs
  • Reading Books

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Timeline

Team Lead

Wipro Ltd
06.2024 - Current

Acting Team Lead

Wipro Ltd
12.2023 - 06.2024

Subject Matter Expert

Wipro Ltd
09.2022 - 12.2023

Fraud Analyst

Wipro Ltd
09.2021 - 08.2022

Executive Assistant

Team Lease
06.2021 - 08.2021

Graduation - undefined

Sreyas Institute of engineering and technology

Diploma - undefined

Annamacharya Institute of engineering and technology

SSC - undefined

Telangana social welfare residential school

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