Sambu S Nair

Results-driven IT professional with 11 years of diverse experience, including over 7 years in leadership roles.
Currently serving as the Global Delivery Lead/Project Manager for Break-Fix operations at Ericsson, leading cross-functional teams across India, Romania, Mexico, and Nigeria to support delivery initiatives for one of the world’s largest social networking companies. Proven expertise in Incident Management, IT Support, Project Management, and Performance Optimization.

Adept at stakeholder management, vendor coordination, and executing global IT infrastructure projects. Strong analytical skills with a focus on automating processes, generating detailed operational reports, and driving continuous service improvement. Proficient in ITSM platforms, JIRA, and committed to delivering service excellence, operational efficiency, and innovation.

2017 - Enterprise transition Porject

Successfully led an onsite IT transformation project at the British Gas office in Mumbai as part of the integration with Royal Dutch Shell.

• Spearheaded the end-to-end migration of IT infrastructure, including configuring and deploying new laptops to employees.
• Facilitated user account creation, access provisioning, and coordinated with cross-functional teams to set up Wi-Fi and supporting IT systems.
• Delivered onboarding training sessions to ensure a smooth transition and effective induction of employees into Royal Dutch Shell's IT environment.

2022-2025 - Automation Project Manager

Acted as Project Manager bridging the Solutions and Operations teams to drive tooling enhancements and automation delivery.

• Collaborated closely with the Solutions team and Solutions Architect to define requirements, acceptance criteria, and manage end-to-end JIRA workflows for tooling upgrades and automation solutions.
• Oversaw sprint planning and execution, tracked progress, facilitated UATs, coordinated with engineers to manage tooling downtime, and provided final approvals for production deployments.
• Led the implementation of 100+ automation initiatives, resulting in annual savings of 4+ FTEs by eliminating manual and repetitive tasks across teams.

2025 (December - March) - ENS Project manager

Project Manager for the ENS (Enterprise Network Services) Project, overseeing end-to-end project lifecycle management.

• Captured and analyzed customer requirements, prioritized deliverables, and assisted in developing project timelines and resource planning.
• Coordinated resource allocation with vendors across the MANA region, ensuring access provisioning (e.g., gate passes) and readiness for project execution.
• Provided hands-on support in troubleshooting implementation issues in collaboration with customers and internal teams.
• Acted as the single point of contact to confirm final delivery and obtain customer sign-off upon project completion.

2024 - 2025 - Automation development

Led automation initiatives using AI and PowerShell scripting to streamline project management tasks.

• Developed tools to monitor gate pass validity for onsite engineers, automate renewal requests, and manage onboarding/offboarding of personnel.
• Reduced a manual process from 60+ minutes to under 5 minutes, significantly improving operations and reducing human error.

Automated project documentation setup for ENS initiatives using scripting solutions.

• Built an automation tool to analyze project requirements and automatically generate standardized folder structures along with necessary documentation templates.
• Reduced manual setup time from 15 minutes to under 1 minute, enhancing consistency and efficiency across multiple projects.

Actively contributed to corporate engagement and cultural events by producing, directing, and editing video content for both live and virtual audiences.

• Collaborated with colleagues to script, film, and edit creative videos showcased during key organizational events.
• Encouraged team participation in skits and media production, fostering a fun and inclusive work environment.
• Assisted in organizing internal festival celebrations and employee engagement initiatives to promote workplace culture and collaboration.

Microsoft Certified Specialist - Windows 7