Summary
Work History
Education
Skills
Detailedexperience
Alternatephone
Attributes
Extracurriculum
Personal Information
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic
Stella Fernandes

Stella Fernandes

Bangalore

Summary

As a versatile professional, I manage roles as a Process Coordinator, Receptionist, and Travel Agent. In my role as a Process Coordinator, I optimize workflows and ensure efficient operations across departments. As a Receptionist, I serve as the first point of contact, managing guest interactions, phone calls, and administrative tasks. In my capacity as a Travel Agent, I assist clients with planning and booking travel, providing recommendations, and ensuring a seamless travel experience. My work requires strong organizational skills, attention to detail, and the ability to multitask effectively.

Work History

Process Coordinator

Brand Scale Up Inc
Bangalore
05.2024 - Current
  • Monitored performance metrics to ensure compliance with established standards.
  • Resolved complex production problems by troubleshooting systems, identifying defects, and recommending solutions.
  • Ensured that all documents related to process are up-to-date according to company guidelines.
  • Coordinated with internal teams across various departments to ensure successful completion of projects.
  • Organized and coordinated team meetings to discuss project progress and objectives.
  • Provided training sessions on best practices in executing processes as well as developing effective strategies for problem solving.
  • Performed regular audits on existing processes for accuracy, reliability, efficiency, scalability.

Pyramid Travels
Margao
  • lan and sell transportations, accommodations, insurance and other travel services
  • Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
  • Book transportation, make hotel reservations and collect payment/fees

Dr. Kare Crdiodaibetic Center
Margao
  • Welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquires
  • Scheduling appointments for patients
  • Maintaining records and accounts of patients
  • Processing different payments for patients
  • Answering multi-line phone and transferring calls to direct and departments
  • Preparing customer bills and specimen labels for the next day's patient
  • Keeping track of office supplies, inventories and placing orders as necessary
  • Ensuring maintenance of the reception area

Education

University -

Rosary College Of Commerce & Arts
Goa
01.2017

H.S.S.C -

Damodar Higher Secondary School
Goa
01.2016

S.S.C -

Assumpta Convent High School
Goa
01.2014

Skills

  • Workflow Coordination
  • Scheduling and Planning
  • Process Documentation
  • System monitoring
  • Team-building activities
  • Schedule Management
  • Management expertise
  • Meeting facilitation

Detailedexperience

  • Help the patients and assist the doctor in examining the patients.
  • Answering the phone calls, handle emails, and file patient data records.
  • Responsible for giving patients information on what's happening in the clinic.
  • Checking the patients in for appointments and taking down the appointment.
  • Research and book flights
  • Ground transportation and hotel accommodations and provide information of direction and destination.
  • Informing the clients about different international and domestic packages.

Alternatephone

9309517106

Attributes

  • Willingness to learn and accept new challenges with a smile and a positive attitude.
  • Ability to work under pressure and a good team player.
  • Enthusiastic, Confident.
  • Responsible and ability to achieve positive results by prioritizing my work.
  • Ability to adapt to new environment and quick learner.

Extracurriculum

  • On job Training Program in Mamlatdar Of Quepem, Quepem
  • From 04/06/15 to 05/29/15

Personal Information

  • Date of Birth: 04/08/98
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Roman Catholic

Languages

English, Hindi & Konkani

Hobbies and Interests

Sports

Disclaimer

I hereby declare that the above mentioned information is true to the best of my knowledge and belief. Future I am sure that if a chance is given to me to serve in your esteemed organization. I will give my full efforts towards the betterment.

Timeline

Process Coordinator

Brand Scale Up Inc
05.2024 - Current

Pyramid Travels

Dr. Kare Crdiodaibetic Center

University -

Rosary College Of Commerce & Arts

H.S.S.C -

Damodar Higher Secondary School

S.S.C -

Assumpta Convent High School
Stella Fernandes