Sameeksha Shrivastava
Summary
Results-driven Technical Program Manager with over a decade of experience in delivering enterprise-scale media supply chain and content systems for industry leaders like Dell and Hitachi. Skilled in managing cross-functional teams across geographies, enhancing project delivery efficiency by up to 30%, and achieving cost savings exceeding $300K through process optimization and automation. Expertise in Agile methodologies, stakeholder engagement, and performance analytics utilizing tools such as JIRA, Power BI, and SQL. Proven track record of driving projects to successful completion, fostering team collaboration, and excelling in dynamic environments with a focus on risk management and resource allocation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Manager TMS (Technical Media Services)
Dell Technologies
09.2021 - 05.2025
- Directed enterprise-wide TMS initiatives, delivering high-quality content, video, design, and blog assets for Dell EMC’s ISG and CSG product lines.
- Led Agile teams across engineering, design, and third-party vendors to execute 50+ deliverables per quarter with 94% SLA adherence.
- Migrated project tracking tools from Roadmunk to Jira, boosting production efficiency by 21%.
- Successfully implemented a project intake and tracking process transition from Roadmunk to Microsoft Planner and eventually to Jira, resulting in a 21% increase in production efficiency and improving SLA adherence from 89% to 94%.
- Reduced third-party vendor dependency by shifting critical functions in-house, resulting in a 31% reduction in operational costs while maintaining quality and delivery standards.
- Brought critical tasks in-house, reducing third-party costs by 31% while preserving quality.
- Built Power BI dashboards integrated with SQL/Confluence, giving execs real-time project health views, improving decision speed.
- Developed and maintained executive-level Power BI dashboards using SQL and Confluence for real-time tracking of KPIs, project health, and content performance impact; shared weekly performance reports with VPs and Directors to inform strategic decisions.
Business Intelligence Specialist
Dell Technologies
05.2019 - 09.2021
- Developed SQL- and Power BI-based dashboards to monitor DELL.com content KPIs—traffic, market trends, article performance.
- Automated data workflows, decreasing manual reporting time by 40%.
- Boosted knowledge base visibility by 29% and reduced support calls by 2% via metadata optimization.
- Automated the majority of data workflows, significantly reducing manual intervention and improving report delivery efficiency.
- Maintained a strong SLA compliance rate of 95% for daily ad-hoc data requests, with a standard turnaround of 48 hours.
- Led a key initiative to analyze the performance of knowledge base articles, identifying traffic sources and user behavior.
- Insights enabled engineers to optimize metadata and keywords, resulting in a 29% increase in article visibility.
- Contributed to a 2% reduction in customer support calls by improving self-service resolution through more discoverable content.
Program Manager
Dell Technologies
09.2013 - 06.2019
- Managed multiple large-scale software and metadata projects across EMC storage lines (VNX, Clariion), aligning with enterprise release cycles.
- Translated functional business needs into technical delivery milestones and project charters, driving execution through Agile workflows.
- Utilized Confluence and Smartsheet to manage documentation, Gantt charts, resource allocation, and issue tracking.
- Managed software and metadata projects for EMC products like VNX and Clariion across release cycles.
- Used Confluence, Smartsheet, and JIRA for planning, execution, and stakeholder alignment.
- Delivered release documentation and led cross-team collaboration to meet delivery deadlines.
- Delivered consistent project reports to stakeholders, aligning cross-team dependencies with delivery targets.
Technical Solutions Consultant for Backup support
Hitachi Data Systems
03.2012 - 08.2013
- Provided technical solutions and support for backup software
- Troubleshot backup-related issues for various operating systems
- Provided expert support for enterprise backup solutions, including SyncSort integration.
- Handled L2/L3 technical escalations across varied OS environments.
- Supported Sync Sort project while working on backup software
Senior Storage Engineer
Wipro Technologies
08.2009 - 03.2012
- Analyzed storage issues and provided solutions using various tools
- Delivered LUN masking, replication, and backup recovery support for global enterprise clients.
- Collaborated with global teams to implement best practices and reduce downtime.
- Supported global teams with best practices and troubleshooting
- Implemented storage solutions including LUN Masking and Replication
Education
Diploma -
H.K.E.S Women's College
01.2006
High School - undefined
B.V.B.S Rajeshree Vidya Mandir
01.2002
Skills
- Project Tools: JIRA, Confluence, Microsoft Project, Smartsheet, Trello
- Business intelligence using Power BI and Tableau
- Platforms: AWS (Serverless), Google Workspace, Salesforce, Citrix, AIX/Linux, SharePoint
- VBA and PowerShell automation
- Project management
Certification
- KCS Foundation (KCS) - Dell EMC
- PRINCE2 Foundation and Practitioner – Simplilearn (Training Completed Certification in Process)
CORE COMPETENCIES
- Technical Program & Project Management
- Agile/Scrum Methodologies (Sprint Planning, Retrospectives, PI Planning)
- Stakeholder & Vendor Management
- Risk Mitigation & Postmortem Analysis
- Budgeting & Resource Allocation
- KPI Dashboards (Power BI, SQL)
- Content Systems & Metadata Operations
KEY ACHIEVEMENTS
Project Coordination at Dell Technologies: Successfully coordinated high-impact projects that improved Dell’s technical media and marketing services
Timeline
Program Manager TMS (Technical Media Services)
Dell Technologies
09.2021 - 05.2025
Business Intelligence Specialist
Dell Technologies
05.2019 - 09.2021
Program Manager
Dell Technologies
09.2013 - 06.2019
Technical Solutions Consultant for Backup support
Hitachi Data Systems
03.2012 - 08.2013
Senior Storage Engineer
Wipro Technologies
08.2009 - 03.2012
High School - undefined
B.V.B.S Rajeshree Vidya Mandir
Diploma -
H.K.E.S Women's College
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