Sameem nazar
Chennai
Summary
Results-focused, IT Manager with 15+ years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in pre-openings. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate IT Consultant
ITC Infotech (P) LTD
Bengaluru
08.2023 - Current
- Served as a BAU Level 2 support specialist for Opera Cloud migration across 900+ UK & German properties.
- Demonstrated expertise in Key interface and Online payment interface installation and configuration.
- Proficient in troubleshooting KABA, Vingcard, and Ambiance key interface configurations.
- Provided support for various migration-related tasks.
- Escalated bugs and errors to Oracle support and diligently followed up for resolution.
- Coordinated directly with various vendors to resolve issues.
Associate IT Consultant
ITC Infotech(P) LTD
Bengaluru
05.2021 - 11.2022
- Played a crucial role in ensuring the seamless upgrade and cloud migration of Opera PMS / Cloud migration for a renowned global hotel chain
- Demonstrated expertise in providing top-notch support and user assistance for Opera PMS, OXI, IFC Interfaces, and OEDS configuration
- Displayed exceptional leadership skills by effectively managing a dynamic team of 3-5 dedicated professionals
IT & E-Commerce Manager
Swiss-belhotel International
Al Juffair
03.2018 - 02.2021
- Led as a Head of IT for a successful launch of a 129-keys pre-opening residence property
- Demonstrated exceptional negotiation skills, fostering strong vendor relationships and ensuring smooth project management.
- Proficient in budgeting, AMC, SOP, IT contingency planning, and detailed documentation
- Managed daily E-Commerce activities, including strategic pricing, revenue optimization, OTA partnerships, and impactful social media management. Resulted in increased brand visibility and market share.
- Coordinated with marketing team to develop promotional campaigns for products on the website.
- Designed and implemented effective search engine optimization strategies to boost traffic to the site.
IT Manager
Movenpick Hotels & Resorts
Doha
04.2014 - 01.2018
- Successfully executed the implementation of CAPEX, OPEX, and various other IT projects
- Conducted regular IT audits to ensure that hotel IT security, data protection, and data privacy measures met global industry standards
- Provided day-to-day support to guests and hotel staff, promptly addressing their IT-related needs
- Conducted periodic IT trainings for end users, equipping them with the necessary knowledge and skills to utilize hotel technologies effectively and maintain security practices
- Delivered on-site task force assistance to the renowned Movenpick Ambassador Hotel in Ghana, Africa, contributing to their IT operations and providing valuable support during critical periods.
IT Supervisor
Park Rotana & Park Arjaan by Rotana
Abu Dhabi
10.2009 - 04.2014
- Part of the pre-opening team for a prestigious 5-star hotel complex, overseeing the launch of 318 hotel rooms, 172 deluxe hotel apartments, 5 dining outlets, and a wedding banquet hall AV operations
- Provided valuable task force assistance to the pre-opening team of Rotana group hotels, contributing to the successful launch and operations
- Responsible for the management and maintenance of the hotel's IT network, servers, and vendor relationships
IT Network Support Engineer
Matrix Soft Solution
Chennai
06.2006 - 02.2008
- Provided technical support to end-users, assisting with troubleshooting, and resolving issues related to desktops, laptops, printers, and mobile devices
- Managed and maintained the network infrastructure, which included switches, routers, firewalls, and wireless access points
- Implemented and maintained backup and disaster recovery solutions to ensure the security and integrity of data.
Education
B.Sc., Information Systems and Management -
Madras University
04.2006
Skills
- Network & Firewall – Cisco, HP, Sophos, Sonic Firewall
- PABX: Cisco, Avaya
- VMware VSphere 67
- Domain controller - Active Directory 2016
- Anti-Virus - Sophos, Symantec, TrendMicro
- Backup & Recovery – VEEAM, Symantec, Barracuda
- Storage - NAS and SAN storage for File server management and backup
- CCTV – DVR / EVS Management - DAHWA
- PMS – Oracle Opera Cloud & Protel
- POS – Micros 9700, XN POS
- Financial Accounting – Sun System, Web Prolific
- HR Payroll – OASYS, Heads, Web PayTrax
- IPTV Systems & Digital Signage
- Door Lock System - Vingcard Visionline
Certification
- Cisco Certified Network Associate (CCNA)
- VM Ware 5.0 Certificate Completion
- Introduction to Global Hospitality Industry, E-Cornel
References
Upon request
Personal Information
- Date of Birth: 04/10/1986
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Projects
Pre-Opening IT Manager - Swiss-Belresidences Juffair, Bahrain Pre-Opening IT Supervisor – Park Rotana & Park Arjaan Complex, Abu Dhabi, UAE Opera PMS application upgrade and cloud migration Redesigned guest network with the load balancing and failover configuration for better guest internet experience PABX telephony software upgrade to Avaya IP Office 500 Managed multi-tasking during COVID includes E-Commerce, Revenue and Marketing
Timeline
Associate IT Consultant
ITC Infotech (P) LTD
08.2023 - Current
Associate IT Consultant
ITC Infotech(P) LTD
05.2021 - 11.2022
IT & E-Commerce Manager
Swiss-belhotel International
03.2018 - 02.2021
IT Manager
Movenpick Hotels & Resorts
04.2014 - 01.2018
IT Supervisor
Park Rotana & Park Arjaan by Rotana
10.2009 - 04.2014
IT Network Support Engineer
Matrix Soft Solution
06.2006 - 02.2008
B.Sc., Information Systems and Management -
Madras University
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