Hi, I’m
Sameena Bathool
Operations Quality analyst
Chennai
Summary
I am a quality analyst / trainer who loves paying attention to details and making sure things are top-notch. I'm good at looking at data closely, finding ways to make things better, and setting up solid quality checks. I'm excited to keep learning and help our team succeed.
Overview
9
years of professional experience
3
years of post-secondary education
6
Languages
Work History
Accenture Chennai
Quality Analyst - Operations
06.2023 - Current
Job overview
- Administered internal quality audits and assessed results to inform corrective action measures.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Gathered data on vulnerabilities, reported findings and recommended improvements.
- Analyzing the Finding and taking preventive measures to avoid the impact in future.
Accenture Chennai
Customer Service Analyst
09.2022 - 06.2023
Job overview
- Trained new personnel regarding company operations, policies and services.
- Reduced call wait times by optimizing staffing schedules and implementing callback options.
- Sought ways to improve processes and services provided.
- Managed team to meet the production target in one of the critical tasks handled.
Accenture Chennai
Customer Service Representative
10.2018 - 09.2022
Job overview
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Increased efficiency and team productivity by promoting operational best practices.
Sundaram Business ServicesChennai
Senior Associate
09.2016 - 09.2018
Job overview
- Worked for One of the finest Hotel reservations department as an outsourcing service
- Dealt with customers and third party agencies directly to make the reservations.
- Worked under high pressure during the Peak time of holidays reservations.
- Trained new employees and been recognised as expert in reservation
- Provided product price information to customers.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Accenture Chennai
Transaction Processing New Associate
07.2015 - 02.2016
Job overview
- Streamlined transaction processing by implementing efficient workflows and organizing daily tasks.
- Supported management in streamlining processes by generating detailed reports highlighting trends and opportunities for enhancement.
- Trained staff on procedures and guidelines to effectively execute daily tasks.
- Enhanced data entry speed and accuracy by mastering relevant software tools and techniques, increasing overall productivity.
Education
Justice Basheer Ahmed Sayeed College For WomenChennai
Bachelors Of Computer Applications from Computer Applications
06.2012 - 05.2015
Skills
Audit processes
SOP Development
Decision-Making
Written Communication
Customer Service
Time management abilities
Task Prioritization
Analytical Thinking
Timeline
Quality Analyst - Operations
Accenture
06.2023 - Current
Customer Service Analyst
Accenture
09.2022 - 06.2023
Customer Service Representative
Accenture
10.2018 - 09.2022
Senior Associate
Sundaram Business Services
09.2016 - 09.2018
Transaction Processing New Associate
Accenture
07.2015 - 02.2016
Justice Basheer Ahmed Sayeed College For Women
Bachelors Of Computer Applications from Computer Applications
06.2012 - 05.2015