Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sameena Bathool

Operations Quality analyst
Chennai
Sameena Bathool

Summary

I am a quality analyst / trainer who loves paying attention to details and making sure things are top-notch. I'm good at looking at data closely, finding ways to make things better, and setting up solid quality checks. I'm excited to keep learning and help our team succeed.

Overview

9
years of professional experience
3
years of post-secondary education
6
Languages

Work History

Accenture
Chennai

Quality Analyst - Operations
06.2023 - Current

Job overview

  • Administered internal quality audits and assessed results to inform corrective action measures.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Gathered data on vulnerabilities, reported findings and recommended improvements.
  • Analyzing the Finding and taking preventive measures to avoid the impact in future.

Accenture
Chennai

Customer Service Analyst
09.2022 - 06.2023

Job overview

  • Trained new personnel regarding company operations, policies and services.
  • Reduced call wait times by optimizing staffing schedules and implementing callback options.
  • Sought ways to improve processes and services provided.
  • Managed team to meet the production target in one of the critical tasks handled.

Accenture
Chennai

Customer Service Representative
10.2018 - 09.2022

Job overview

  • Trained staff on operating procedures and company services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Increased efficiency and team productivity by promoting operational best practices.

Sundaram Business Services
Chennai

Senior Associate
09.2016 - 09.2018

Job overview

  • Worked for One of the finest Hotel reservations department as an outsourcing service
  • Dealt with customers and third party agencies directly to make the reservations.
  • Worked under high pressure during the Peak time of holidays reservations.
  • Trained new employees and been recognised as expert in reservation
  • Provided product price information to customers.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Accenture
Chennai

Transaction Processing New Associate
07.2015 - 02.2016

Job overview

  • Streamlined transaction processing by implementing efficient workflows and organizing daily tasks.
  • Supported management in streamlining processes by generating detailed reports highlighting trends and opportunities for enhancement.
  • Trained staff on procedures and guidelines to effectively execute daily tasks.
  • Enhanced data entry speed and accuracy by mastering relevant software tools and techniques, increasing overall productivity.

Education

Justice Basheer Ahmed Sayeed College For Women
Chennai

Bachelors Of Computer Applications from Computer Applications
06.2012 - 05.2015

Skills

    Audit processes

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Timeline

Quality Analyst - Operations

Accenture
06.2023 - Current

Customer Service Analyst

Accenture
09.2022 - 06.2023

Customer Service Representative

Accenture
10.2018 - 09.2022

Senior Associate

Sundaram Business Services
09.2016 - 09.2018

Transaction Processing New Associate

Accenture
07.2015 - 02.2016

Justice Basheer Ahmed Sayeed College For Women

Bachelors Of Computer Applications from Computer Applications
06.2012 - 05.2015

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Sameena BathoolOperations Quality analyst