Ankur Sharma
Greater Noida
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sitronics IT Services Pvt Ltd
Srinagar
01.2018 - 05.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Justdial Limited
Noida
11.2013 - 10.2017
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
GIC Inter College
Mathura06-2009
High School Diploma -
Pt Saligram Higher Secondry School
Greater Noida06-2006
Skills
- Complaint resolution
- Paperwork Processing
- Data Collection
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Product Knowledge
- Customer Service
Timeline
Customer Service Representative
Sitronics IT Services Pvt Ltd
01.2018 - 05.2024
Customer Service Representative
Justdial Limited
11.2013 - 10.2017
GED -
GIC Inter College
High School Diploma -
Pt Saligram Higher Secondry School