Sameer Ahmed
HOWRAH
Summary
Seasoned professional in content refinement field known for high productivity and efficient completion of tasks. Specialize in proofreading, editorial project management, and content development. Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.
Overview
4
4
years of professional experience
Work History
Customer Service Executive & Content Moderator
Teleperformance Global Services Private Limited
Kolkata
10.2023 - Current
- Worked as a content moderator for Amazon Web Services.
- Worked as a Customer Service Associate for Amazon Retail.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Event Coordinator
PRO PLANNERS
KOLKATA
10.2022 - 10.2023
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Managed event budgets, ensuring all events were delivered within financial constraints.
- Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
Content Moderator
Floating Numbers Digital Solutions
KOLKATA
01.2021 - 02.2022
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Held weekly editorial meetings to generate publication ideas and review staff recommendations.
- Monitored user-generated content for violations of community standards.
Education
B. COMM (Honors) - ACCOUNTANCY & FINANCE
UNIVERSITY OF CALCUTTA
KOLKATA01-2025
ISC - COMMERCE
SISTER NIVEDITA INSTITUTE
HOWRAH02.2020
ICSE - COMMERCE
SISTER NIVEDITA INSTITUTE
HOWRAH02.2018
Skills
- Fast Learner
- Microsoft Office
- Leadership Skills
- Content management
- Patience and tolerance
- Ethical Judgement
- Email correspondence
- First call resolution
- Ability to Work in a Team
- Quality assurance
- Inbound customer service
Languages
- ENGLISH, Very good command
- HINDI, Very good command
- BENGALI, Highly proficient
Hobbies and Interests
- SPORTS
- Debates
Timeline
Customer Service Executive & Content Moderator
Teleperformance Global Services Private Limited
10.2023 - Current
Event Coordinator
PRO PLANNERS
10.2022 - 10.2023
Content Moderator
Floating Numbers Digital Solutions
01.2021 - 02.2022
B. COMM (Honors) - ACCOUNTANCY & FINANCE
UNIVERSITY OF CALCUTTA
ISC - COMMERCE
SISTER NIVEDITA INSTITUTE
ICSE - COMMERCE
SISTER NIVEDITA INSTITUTE
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