Sameer Ahmed
Director Coporate Sales & Global Network
Bangalore
Summary
A people Leader who leads from the front, maintain a highly visible and accessible presence. Extensive and diverse experience in travel management, demonstrates uncommon focus on developing employees to take initiative, seek challenges and to be accountable for delivering breakthrough results. Articulate and innovative, with a demonstrate capability to solve complex business problems and create new opportunities. Adept at assessing needs, generating options and implementing solutions in collaboration with clients and colleagues. Proven reputation for creating cohesive, success-driven teams. Strategic and visionary leader with superlative communication and analytical skills and unmatched commitment to ensuring ongoing team success. Seeking challenging assignments in a company which offers diverse job responsibility and that will fully utilize both my Technical and Managerial abilities.
Competent and versatile professional offering performance driven experience of over 20 years managing the entire gamut of travel operations of Multinational clients. Techno savvy & fully conversant with all the operational aspects of Computer Reservation Systems viz. AMADEUS, GALILEO Systems coupled with back up of IATA/UFTAA Advanced Course, Canada & IATM, Armen Institute Bangalore. Professional with natural flair for people management, building relations, customer service and achieving optimum level of customer satisfaction. Well-seasoned in handling customer queries & issues smoothly by providing best possible solutions to the customers. Has successfully handled compilation, verification and certification of monthly expenditure of BTA (Business travel Account) Strong competence to create win-win relationship with Corporate Client and Customers though excellent coordination skills for repeat / referral business. Solutions oriented professional proficient in travel arrangements for corporate accounts coupled with innate ability to handle multiple functions and activities in high pressure environments with tight deadlines. Excellent team player with unsurpassed analytical skills, energy-driven motivator and optimistic individual with immense zeal and enthusiasm to accept and meet challenges in the competitive environment. Articulate communicator with exceptional talent for problem solving through reasoned thought processes, as attested to by a track record for employer satisfaction.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
23
23
years of professional experience
Work History
Director Corporate Sales & Global Network
Atlas Corporate Travels
2023.07 - Current
- Develop and implement strategic sales plans to drive corporate client acquisition.
- Identify potential business opportunities and target companies in need of managed travel solutions.
- Negotiate contracts and pricing agreements with corporate clients to ensure profitability.
- Set revenue goals and ensure the sales team meets or exceeds targets.
- Build and maintain strong relationships with corporate clients, procurement teams, and travel managers.
- Conduct regular client meetings to assess travel needs, optimize travel policies, and ensure satisfaction.
- Monitor sales performance and ensure revenue growth for the company.
- Analyze corporate travel spending patterns to offer cost-saving solutions.
- Work closely with finance and operations teams to optimize pricing strategies and profitability.
- Analyze industry trends, competitor strategies, and corporate travel behaviors.
- Identify opportunities for new service offerings or market expansion.
- Utilize data analytics to provide insights into corporate travel cost management.
- Lead, mentor, and motivate the corporate sales team to achieve sales targets.
- Provide training on corporate travel solutions, sales techniques, and client management.
- Ensure team alignment with company goals and industry best practices.
- Work closely with account management, operations, and customer service teams to ensure seamless service delivery.
- Coordinate with marketing to create targeted campaigns for corporate clients.
- Partner with technology teams to promote online booking tools and reporting solutions.
- Ensure corporate travel programs comply with industry regulations and company policies.
- Promote the adoption of travel management technologies, including booking tools, reporting systems, and AI-driven analytics.
- Drive digital transformation to improve client experience and operational efficiency.
- Manage global relationship and expansion plans.
Director Sales & Account Management - India
Globelink Travels
2019.01 - 2023.05
- Accelerated revenue growth by developing and implementing sales and account management strategies focused on client acquisition, retention, and expansion across multiple regions.
- Revamped Account Management framework to drive organic growth, profitability, and market share; introduced structured client review mechanisms, financial dashboards, and customer feedback loops.
- Built and led high-performing sales and key account teams, driving productivity, capability development, and a culture of ownership, accountability, and customer excellence.
- Strengthened strategic client relationships through executive-level engagement, quarterly business reviews, customized solutions, and proactive issue resolution, resulting in improved client satisfaction and long-term retention.
- Spearheaded commercial negotiations with enterprise clients and suppliers, optimizing pricing models, improving margins, and enhancing service delivery outcomes.
- Implemented digital transformation initiatives including Online Booking Tools, BI Dashboards, Approval Workflows, and Integrated Portals to improve operational efficiency and transparency.
- Established sales forecasting, pipeline governance, and revenue performance metrics to enable data-driven decision-making and predictability in business growth.
- Expanded partnerships across new sectors and geographies, supporting go-to-market strategies for new product offerings and solutions.
- Ensured financial rigor across accounts with performance tracking, revenue targets, profitability analysis, and cost optimization measures.
- Collaborated cross-functionally with Operations, Finance, Technology, and Customer Experience teams to streamline on boarding, service delivery, and long-term account health.
Multinational Account Manager - Middle East, Africa & India
FCM Travel Solutions
2013.09 - 2019.01
- Multinational Program Implementation – resourcing costs, conference calls, blueprint documentation preparation, Online Post Implementation Survey, communication and change management strategy, and technology training.
- Develop and deploy Business Plan, set annually, which executes the clients business targets and objectives in all MEA locations. Plan incorporating the core Travel Management Business Objectives of Consolidation, Cost Management, Compliance, Customer Satisfaction and Corporate Responsibility
- Quarterly Global Business Review to the key Global and Regional Travel Managers. The business review will encompass period on period and YTD reporting on expenditure, program performance in each market, business plan review, SLA review, policy compliance, supplier performance, trending and benchmarking, travel industry update and program solutions.
- Monthly Reporting, Analysis and Review - Key areas of focus expenditure -/+ on last month and same period last year. Supplier trending, Policy compliance and areas of -/+ to business plan.
- Program Management - Monthly review of service levels, program performance, with each country team.
- One point of contact for the client’s travel program within TMC.
- Interprets and monitors client contract, pricing and service level agreements with each TMC location.
- Assist in the development of any client internal business planning to drive Consolidation, Cost Management, Customer Satisfaction, Corporate Responsibility and Compliance.
- Provide feedback for airline and hotel supplier programs where client manages supplier contract directly.
- Provide representation of the client within TMC Global Leadership Teams.
- Assist with travel policy development and enhancements.
- Present Annual Customer Satisfaction Survey results including analysis and future program improvements.
- Monthly program review face to face/via conference call.
- Quarterly Business Reviews via conference call or as agreed by both parties.
- Case Study on client’s success stories
Account Manager - Middle East
FCM Travel Solutions
2007.07 - 2013.08
- Manage and coordinate implementation of travel programs throughout the region.
- Interpret and monitor client contract, pricing and service level agreements with each respective location.
- Responsible for the development of a bi-annual business plan to reduce costs, improve customer service and increase the efficiency of the regional travel program.
- Provide input and support for regional and global airline negotiations and hotel programs.
- Regional representation within the organization.
- Ensuring all TMC staff is trained on all aspects of client travel requirements.
- Inclusion in annual TMC Global Customer Satisfaction Survey.
- Management of multi-market program consolidation, reporting, including any associated reporting hierarchy requirements.
- Assistance with travel policy development and enhancement to the corporate.
Team Leader - Corporate
FCM Travel Solutions
2003.03 - 2007.06
- Managing a team of 8 travel counselors’ onsite, handling travel arrangements for 7 large corporate accounts.
- Responsible for managing counselors and ensuring delivery of best in class travel services for marquee corporate accounts.
- Instrumentally involved in recruitment and orientation of new employees on policies/processes FCM Travel.
- Responsible for conducting pre trip audits for accuracy of data capture on PNR(Passenger name record) Audits on regular basis for monitoring SLA & fares offered as per corporate guidelines.
- Implementing process improvisations for service delivery & sending timely reports to senior management on various audits, performance matrix, etc. for decision making purposes.
- Conducting one on one meeting with team members for performance enhancements & arranging necessary training programs.
- Responsible for managing adequate staffing and ensure servicing infrastructure for frontline staff.
- Co-ordinate leave replacements amongst team members and ensure seamless service.
- Actively Involved in Global Implementations.
- Establish & build relationships with Corporate Travel arrangers/key travelers/ decision makers in Corporates.
- Maintain Customer Complaint Log & analyze root causes for service issues, develop & implement Action Plans.
- Participate in account review.
- Maintain relationship with key Airlines & Hotels and negotiate special deals for corporate groups.
Education
Diploma in Travel & Tourism - Tourism And Travel Management
St Xavier's High School
Bengaluru, India 2001.04 -
Skills
Team management
Creativity and innovation
Negotiation
Crisis management
Decision-making
Corporate social responsibility
Strategic planning
Relationship building
Accomplishments
- Was part of Annual Global Ball at Flight Centre for 2006, 2010, 2012 (Singapore & USA)
- Awarded "Global Achiever of the Year 2009, 2010, 2012 for Valuable Contribution
- Successfully implemented Global accounts, PepsiCo, Majid Al Futtaim, Bacardi, Aviat Network, SAS, Xylem etc. in multiple countries globally.
- Represented FCM UAE & India Account Management and implementation team, travelled over 27 countries.
ACADEMIC , PROFESSIONAL CREDENTIALS & TRAININGS
- Pre-University, Bangalore, INDIA
- DIATM, Armen Institute Bangalore, INDIA
- IATA/UFTAA Advanced Course
- Leadership training : Flight Centre, Singapore
- Multinational Account Management training : Flight Centre, Melbourne, Australia
- TMC IT training : Flight Centre, Los Angeles, USA
- TMC Training : From FCM Germany, Qatar, South Africa, Tanzania, Thailand & Tunisia
Timeline
Director Corporate Sales & Global Network
Atlas Corporate Travels
2023.07 - Current
Director Sales & Account Management - India
Globelink Travels
2019.01 - 2023.05
Multinational Account Manager - Middle East, Africa & India
FCM Travel Solutions
2013.09 - 2019.01
Account Manager - Middle East
FCM Travel Solutions
2007.07 - 2013.08
Team Leader - Corporate
FCM Travel Solutions
2003.03 - 2007.06
Diploma in Travel & Tourism - Tourism And Travel Management
St Xavier's High School
2001.04 -