SAMEER BHANDARE
G/303 Westview CHS Plot 6 RSC 6 Charkop Sector 2 Kandivali West Mumbai
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
20
20
years of professional experience
Work History
Sr. SME, Operations
Concentrix Technologies India Private Limited
2024.08 - Current
- Provided exceptional customer support and resolved inquiries related to health insurance plans for United Healthcare Group Process.
- Assisted customers with policy renewals, claims processing, and billing inquiries.
- Maintained accurate records of customer interactions and follow-ups in the CRM system.
- Conducted customer satisfaction surveys and implemented feedback for service improvement.
- Collaborated with healthcare providers to ensure seamless service delivery.
- Seasoned SME with a track record of successfully leading 20-25 member teams, optimizing operational performance, and aligning key metrics (NPS, KPIs) with strategic client goals.
Trading Services Associate
J.P Morgan Services India Pvt Ltd.
Mumbai
2022.08 - 2023.06
- Executed daily Business-As-Usual (BAU) line of activities without any exceptions or process errors.
- Addressed escalations from both internal and external stakeholders, ensuring prompt resolution and maintaining positive relationships.
- Ensured accurate and timely configuration of systems to support the efficient initiation of lending activities.
- Established transparent communication channels, fostering a collaborative environment within the team.
- Maintained a high standard of accuracy and efficiency in processing critical tasks, contributing to the reliability of Securities Lending Operations.
Assistant Manager - SBL Equity Financing Trade Support
Nomura Services India Pvt Ltd
Mumbai
2017.05 - 2022.08
- Managed all regulatory reporting activities, ensuring accurate and timely submissions in adherence to agreed-upon deadlines.
- Implemented streamlined processes for regulatory reporting, reducing errors and ensuring compliance with regulatory requirements, thereby enhancing the firm's reputation for reliability.
- Implemented resource management strategies to ensure the team's ability to adapt to changing workloads and priorities effectively.
Senior Analyst - SBL Equity Financing Trade Support
Nomura Services India Pvt Ltd
Mumbai
2013.01 - 2017.05
- Led Trade support, collateral and margin call processes, enhancing exposure management with brokers and mitigating risks effectively.
- Implemented training programs and knowledge-sharing sessions, contributing to the professional development of team members.
- Communicated complex concepts to diverse stakeholders, ensuring a comprehensive understanding of processes and facilitating smoother interactions.
Senior Analyst - Equity Cash Sales Support
Nomura Services India Pvt Ltd
Mumbai
2011.05 - 2013.01
- Managed Omgeo products Alert and CTM, optimizing their use in daily operations.
- Led critical sales support functions, enhancing efficiency, and mitigating operational risks.
- Ensured strict adherence to operational processes, promptly addressing and communicating deviations with the New York Middle Office team.
Analyst - Client Valuations, Margin and Derivative Portfolio Reconciliation
Nomura Services India Pvt Ltd
Mumbai
2009.01 - 2011.05
- Managed and executed Daily Client Valuations and Margin exchange for OTC Derivative portfolio, Exchange traded and Repos with Nomura external clients.
- Ensured adherence to collateral management and margin calls, dispute management and reconciliation breaks on Tri optima.
Analyst - Mortgage Loan Document Review
Lehman Brothers Services India Pvt Ltd
Mumbai
2007.06 - 2009.01
- Perform document review of loan files for firm’s clients.
- Ensure daily loan files sent are classified and reviewed for purchase review teams.
- Maintain required SLA’s for loan documentation as prescribed by floor quality auditors.
Junior Analyst
Citigroup Global Services India Ltd
Mumbai
2005.05 - 2007.06
- Handle general administration queries for Citi UK Mortgage clientele.
- Liaise with clients Insurer for regular policy updates on Mortgage System Jade.
- Identify & notify to UK team for mortgage accounts with expired or no insurance.
- Payments processing on monthly subscription and redemption’s queries.
- Reconcile treasury entries with bank statements for any potential breaks, unidentified funds in suspense account.
Education
PG Diploma - Finance
Welingkar
Mumbai06.2012
Masters - Commerce
Mumbai University
Mumbai06.2004
Bachelors - Commerce
Mumbai University
Mumbai06.2002
Skills
- CRM
- Business intelligence
- Risk management
- Workflow improvement
- Team leadership
- Effective communication
- Problem solving
- Stakeholder engagement
- Conflict resolution
- Strategic thinking
- Operational efficiency
- Project management
- Customer support
- Process optimization
- Client relationship management
Hobbies and Interests
- Reading Books
- Working Out in Gym
- Travelling
- Bike and Car Touring
- Exploring New Places and Cuisines
Personal Information
- Date of Birth: 06/20/81
- Nationality: Indian
- Place of Birth: Maharashtra
References
References available upon request.
Timeline
Sr. SME, Operations
Concentrix Technologies India Private Limited
2024.08 - Current
Trading Services Associate
J.P Morgan Services India Pvt Ltd.
2022.08 - 2023.06
Assistant Manager - SBL Equity Financing Trade Support
Nomura Services India Pvt Ltd
2017.05 - 2022.08
Senior Analyst - SBL Equity Financing Trade Support
Nomura Services India Pvt Ltd
2013.01 - 2017.05
Senior Analyst - Equity Cash Sales Support
Nomura Services India Pvt Ltd
2011.05 - 2013.01
Analyst - Client Valuations, Margin and Derivative Portfolio Reconciliation
Nomura Services India Pvt Ltd
2009.01 - 2011.05
Analyst - Mortgage Loan Document Review
Lehman Brothers Services India Pvt Ltd
2007.06 - 2009.01
Junior Analyst
Citigroup Global Services India Ltd
2005.05 - 2007.06
PG Diploma - Finance
Welingkar
Masters - Commerce
Mumbai University
Bachelors - Commerce
Mumbai University