SAMEER BORBHUIYAN

My Profile Requires Business Development from Defence Sector, Yono Platform of SBI and CSP Account Penetration in SBI. I Am Putting Similar Efforts Shown In Credit-Life Vertical In Current Profile As Well. I Have Already Completed Ground Work By Visiting Defence Units And Establishing Contacts With BMs Of SBI Branches.

• Worked closely with SBI Branch Officials to maintain optimum levels of communication to effectively and efficiently complete projects.
• Resolved problems, improved operations and provided exceptional service.
• Increased customer satisfaction by resolving YONO ILS issues.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained energy and enthusiasm in fast-paced environment.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Used coordination and planning skills to achieve results according to schedule.
• Used Microsoft Word and other software tools to create documents and other communications.

My Profile Requires Me To Be Actively Involved In Overseeing The Coverage Of Credit Life Insurance Across The Circle Which Requires Complete Involvement From Proposal Login To Issuance. To Achieve Credit Life Budget And Penetration From Total Potential Loans Disbursed Through SBI. Devising Strategies, Regional Processes And Floating Contests To Ensure Coverage Of Credit Life Loans In Collaboration With Regional Director And Other Channel Leaders And Banca Sales Team Members. By Creating Relevant Sales Pitch For The Sales Team. Also, I Am Required To Monitor The Progress Of Outstanding/Pending Credit-Life Through Electronically As Well As Telephonically And Highlight The Same To Regional Director In Association With Ops Team. Got Promoted As Well As Rated At Par With The Best. I Have To Look Into The Progress Of Renewal Collection As Well As Achieve Renewal Budgets And Targets.

My Efforts And Dedications Were Instrumental In Bringing North-East Circle To The Forefront Of Home-Loan Penetration Across India. The Region Has Been Ranked No.1 Throughout FY2019-20. Q1 Of FY2020-21, I Had Achieved 200% Of Credit-Life Budget That Too During Covid-19 Scenario. All Parameters Were Well Achieved During FY2019-20.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Conducted research, gathered information from multiple sources and presented results.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

STATE, –NORTH EAST CIRCLE, MANAGEMENT SYSTEM (LMS).

My Profiles Required Me To Be Actively Involved In Overseeing The Coverage Of LMS Across The Circle Which Requires Imparting Training, Installation In Workstations And Attendance Of The Leads. To Achieve Conversion Rate From The Allotted Leads Of 7%. Devising Strategies, Regional Processes And Floating Contests To Ensure Attendance Of Leads In Collaboration With Regional Director And Other Channel Leaders By Creating Relevant Sales Pitch For The Sales Team. Also, I Am Required To Monitor The Progress Of Open Leads Through Electronically As Well As Telephonically And Highlight The Same To Regional Director. Finished FY 2016-17 Ranked No. 1 across PAN India in Conversion Ration as well as topped in percentage premium share across all the Regions in India . 95% of the Lead provided & got promoted as well as rated as par with the best.

• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Conducted research, gathered information from multiple sources and presented results.

Operations Profile Presented Before Me A Task Where I Had To Manage On Multiple Fronts Along With My Team Which Had To Adhere To Strict Audit Norms For Operations Laid Out By SBI Life Head Quarter In Mumbai. I Was Regularly Doing Follow Up With Vendors, Sales Team And Customers Regarding Medicals, Compliances And Policy Service Related Issues. Day To Day Financial Compliances Was Also Required To Me Maintained Along With The Supervision Of General Administration And Statutory/Regulatory Compliances.

• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Wrote and shared reports to help senior leadership make effective business decisions and plans.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Generated operational reports for management on monthly schedule.
• Supervised operations team to support operational excellence and excellent customer service.
• Evaluated current operational strategies and recommend improvements.
• Taught employees how to collaborate on daily job tasks and achieve service targets.

I Was In This Profile At Guwahati Regional Office And Kolkata Regional Office Wherein My Main Work Required Was To Prepare MIS Using Advance Excel In Coordination With Regional Manager And Regional Director. The MIS Basically Contained Parameters To Monitor Performance Of The SBI Branches, Cifs And The Circle For Individual Policies As Well As Group Policies. I Had To Separately Prepare MIS For Budgetary Allocation, Commission Distribution And Home Loan Penetration. I Had To Act As A Regional Coordinator And Work In Tandem For Follow Up Of Claim Cases, Reconciliation Of Renewal Premium Of Group Products And Handling Lead Management System. In Guwahati Regional Office, Additionally I Was Involved In Various Administration And Finance (Billing, Vendor Management) Activities And Oversee Smooth Functioning Of The Branch.

• Created reports and analyzed and interpreted data.
• Maintained, documented and presented progress reports to leaders.
• Analyzed and reported performance data, translating findings into practical improvement actions.

I Was In This Profile At Guwahati Regional Office And Kolkata Regional Office Wherein My Main Work Required Was To Prepare MIS Using Advance Excel In Coordination With Regional Manager And Regional Director. The MIS Basically Contained Parameters To Monitor Performance Of The SBI Branches, Cifs And The Circle For Individual Policies As Well As Group Policies. I Had To Separately Prepare MIS For Budgetary Allocation, Commission Distribution And Home Loan Penetration. I Had To Act As A Regional Coordinator And Work In Tandem For Follow Up Of Claim Cases, Reconciliation Of Renewal Premium Of Group Products And Handling Lead Management System. In Guwahati Regional Office, Additionally I Was Involved In Various Administration And Finance (Billing, Vendor Management) Activities And Oversee Smooth Functioning Of The Branch.

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Created expense reports, budgets and filing systems for management team.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
• Researched, proposed and implemented vendor agreements to decrease costs and improve services.
• Trained junior office staff in correct procedures and reporting requirements.
• Created and managed office systems to efficiently deal with documentation.
• Managed residential property issues and prepared homes prior to client arrival.
• Worked with senior management to initiate new projects and assist in various processes.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Wrote reports, executive summaries and newsletters.
• Managed and reviewed filing and office systems.