Sameer Ganatra
Associate Vice President - Operations
NaviMumbai
Summary
Results-driven Associate Vice president with forward-thinking approach centered on company success and competitive growth with high level of ownership. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Associate Vice President
CarTrade Tech Limited
NaviMumbai
04.2021 - Current
- Started most premium brand offering in Used cars from CarWale.com/CarTrade.com - 'abSure'.
- Set up entire SOP's for operations for franchisee Stores PAN India - partnered & onboarded key used car dealerships
- Set up team of zonal managers, regional managers & key account managers on field PAN India
- Set up a training team to build skill sets across dealer partners & internal teams
- Worked closely with product and tech team to build a great platform, webpages & app features for Used cars on abSure
- Worked on communication & design for certification & customer promises
- Worked closely with marketing team for social media content, shooting videos, offline branding for stores and online website communication
- Responsible for hiring great talent to deliver good client & customer experience -
- Increased company growth through collaboration with big dealerships.
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and provided methods for reaching milestones.
Founder and Partner
Car Company
NaviMumbai
04.2014 - 03.2021
- Founded business of Used cars and started Own Used Car Showroom 'Car Company'. Entrepreneur and managing daily Sales & Operations for own Used Car business
- Created organization's mission statement 'Delivering Smiles'
- Built a great work culture where everyone had high sense of ownership
- High focus on customer satisfaction by delivering quality products with transparency, building customer trust by strong aftersales
- Created and monitored promotional approaches to increase sales and profit levels. Started business from scratch and build it to 10 cr annual turnover with more than 1000 satisfied customers
- All solutions under one roof - new cars, used car exchange, consumer finance, Insurance, RTO works, warranties, mechanical work, body shop, GPS devices
Regional Manager
Automotive Exchange Pvt. Ltd. - CarWale.com
NaviMumbai
01.2007 - 03.2014
- Started the New car division for CarWale.com
- Set up all operations including New car dealer tie ups, Financial institution tie ups, Call center team, City specific operation teams and back end processes
- Experimented various models - DSA model in metro cities, Lead based model with new car dealers, OEM model- signing new car dealer groups across India
- Handled OEM Operations for General Motors, Mahindra, VW group, TATA group - handling field team of 140 managers PAN India for OEM operations
- Managed Used car subscription operations for West & South - responsible for signing used car dealers, renewals & revenue
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Improved client experience by creating strong process and a great team across locations.
Business Manager
Yash Automotives
Mumbai
05.1998 - 01.2007
- Handling all key functions - Automobile sales and finance, customer care, insurance, RTO transfers, After Sales and Team development
- Responsible to generate fresh business, growth & revenue for the company. Primary objective was to bring customer delight
- Handling Sales support functions - Automobile Finance and Coordination with Finance team for approvals & disbursements - Insurance - New & Renewals
- Improving New car OEM dealer networking & relationship building - RTO - New car & Used car - Documentation - Team building & training
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Education
B.Com -
K.J Somaiya College of Arts & Commerce
Mumbai 06.1995 - 03.2000
MBA - Finance
SIES College of Management Studies
NaviMumbai 07.2010 - 06.2012
Skills
Setting up verticals
Accomplishments
- Awarded CEO's choice award twice
- Worked with Tech & Data Analytics team to build business reports
- Documented and resolved Customer issues which led to higher NPS
- Achieved revenue targets through effectively retaining existing clients
Certification
Under the Hood - How Cars Work
Timeline
Associate Vice President
CarTrade Tech Limited
04.2021 - Current
Automotive 101: A Beginners Guide To Automotive Repair
05-2020
Under the Hood - How Cars Work
04-2020
Founder and Partner
Car Company
04.2014 - 03.2021
MBA - Finance
SIES College of Management Studies
07.2010 - 06.2012
Regional Manager
Automotive Exchange Pvt. Ltd. - CarWale.com
01.2007 - 03.2014
Business Manager
Yash Automotives
05.1998 - 01.2007
B.Com -
K.J Somaiya College of Arts & Commerce
06.1995 - 03.2000
Similar Profiles
Pradeep Chandra Patrudu MakenaPradeep Chandra Patrudu Makena
Account Manager at Cartrade Tech ltdAccount Manager at Cartrade Tech ltd
Mamta RathodMamta Rathod
Human Resources Operations at CarTrade TechHuman Resources Operations at CarTrade Tech
Saptarshi DasSaptarshi Das
Associate Software Development Engineer at CarTrade TechAssociate Software Development Engineer at CarTrade Tech