Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards & recognition
Timeline
Generic
Sameer Garg

Sameer Garg

Pune

Summary

As a dynamic and results-driven operations leader with over 13 years of experience, I've mastered the art of optimizing organizational processes and driving business success. At VMware, I successfully integrated diverse M&A processes, streamlined quarter-end activities, and improved SLAs significantly. My strengths lie in building high-performance teams, fostering strategic partnerships, and driving process excellence. I thrive on new challenges and am passionate about achieving operational efficiency and team growth!

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager, Order Management

Vmware Software India Pvt Ltd
01.2021 - Current
  • Responsible for managing the 3 LOBs (AMER Region) along with a SITE Lead Global Ops (Pune Site)
  • Annual volume of ~30K orders worth $7.3B (~50% both vol & revenue booked by my team)
  • Managing overall 65+ member organization (incld 4 people managers)
  • Manage Pune Site - ~27 members
  • Qtr End execution along with MPL & Sales Cut off activities
  • Experienced in transitioning the Cloud Health order management process into the VMware Order management team, ensuring seamless integration and operational efficiency
  • Engage, collaborate, and partner with various functional executives globally, to drive MBOs
  • In collaboration with Global Process Owner define, implement and communicate global standards for all Order Management processes that support industry best practices
  • Drive, Lead & participate in global functional projects for WWBO
  • Site Lead for the Pune Global Operations Team: (~27 members)
  • Driving site operations activities like resource forecasting & seat planning, Vendor management, site events and employee engagement activities
  • Driving center and team growth strategy and planning
  • Part of India center focused initiatives on employee engagement & training (GO Connect & GO Learn)
  • Working with Leadership, HR Business Partners & Site Ops to administer HR Programs - Salary, Bonus & Equity refresh, Talent Assessment & Performance Management
  • Planning and execution on hiring strategy - both FTEs and AWFs
  • Engaging with Global Talent Development team to drive need-based training programs to facilitate Learning & Development needs
  • Highlights: Streamlined the critical and time sensitive qtr end activities for global teams, through the Qtr End Playbook
  • Gradual success in bringing the SLAs from 24hrs 12hrs and now 8hrs for ~95% of the volume
  • Achieved 95% standardized processes for Renewals, leading to ~85%+ Autobook for standard orders
  • Driving Process and Operational excellence - Inception to delivery of 2 key system enhancements resulting in proactively restricting incorrect booking to the tune of ~$10M+
  • Developing and retaining high performance talent - Avg
  • 5 Role changes annually via Job specialization, Promotions/ IJPs in the team
  • Active participant for the center wide Mentoring initiatives (as a Mentor)
  • Core Team member for Crisis Management & BCP Team - function & Center
  • Part of ISO 27001 Audit representing my function and Pune site for VMware's 1st ever ISO certification.

Sr. Finance & Accounts Officer

Maersk Global Service Centre's
01.2010 - 01.2011
  • General Ledger & Reporting during month ends like provision for expenses and bad debts
  • Preparing balance sheet schedule, Profit & Loss A/C and Trail Balance
  • Booking the payments received from the customer and accordingly offset the respective invoices and accordingly book TDS for the same
  • Weekly reconciliations of bank accounts and make entry of open items in Industrial finance system (IFS)
  • Treasury reporting - Interest reporting, PRCL report, foreign exchange gain or loss report, Lender report
  • Updating the visual management board with team's performance on daily basis for everyone to view
  • Providing help and advice to team members using APMT's method and protocol for services
  • Stepping into investigate and solve problems, which may be complex or long standing
  • Actively participating in business process migrations from Gujarat (Pipavav) to Maersk GSC Pune
  • Keeping accurate records of discussions or correspondence with team members and customers
  • Highlights: Successfully migration of work from Pipavav (Gujarat) to Maersk GSC Pune
  • Ongoing successful completion of task ahead.

Education

M B A - Finance & HR

Kohinoor Business School
Khandala, Pune
04.2010

B.COM -

Panjab University
Ludhiana
04.2007

High School Diploma -

BCM Arya Model School
Ludhiana
03.2004

Skills

  • Order Management Operations
  • People & Talent Management
  • Process improvement, Streamline and Process transition
  • Strong Problem-solving skills
  • Project / Program Management
  • Interpersonal adaptability
  • Building Strategic Partnerships and Alliances
  • Conflict resolutions & Decision Making
  • Operational leadership & Motivation
  • Ownership & Accountability

Websites

Certification

  • Certified Project Management Professional by PMI
  • Coaching as Mentor (Dale Carnegie)
  • Leadership Training for Managers (Dale Carnegie)
  • Genius Maker & Manager essentials (VMware's flagship leadership development program)

Awards & recognition

  • Spot Award for (Q2-2012)
  • Top Performer for (H2-2012)
  • Process Excellence Award (H1-2015)
  • Peer Award for Excellent Support (Q4-2015)
  • Incredible Employee of the year (2015)
  • Excellence in People Management (2018)
  • At our best (H2-2022)

Timeline

Manager, Order Management

Vmware Software India Pvt Ltd
01.2021 - Current

Sr. Finance & Accounts Officer

Maersk Global Service Centre's
01.2010 - 01.2011

M B A - Finance & HR

Kohinoor Business School

B.COM -

Panjab University

High School Diploma -

BCM Arya Model School

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