Summary
Overview
Work History
Education
Professional And Technical Skills
Certification
Timeline
Generic

Sameer Handa

Noida

Summary

A seasoned and certified professional with strong leadership and relationship-building skills. An experienced resource with an overall 8+ years of a rich background in nurturing positive & productive client relationships, contingent workforce management, account management, project management, product management, implementation, sales, and experiential marketing. Confident decision maker and effective problem solver, able to work independently or as an integral part of the team effort. Experienced in supporting various geographies like the US, Canada, UK-EU & India. Managed teams ranging from 5-50 members.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Lead - Customer Support

BRIDGE VMS
07.2024 - Current
  • Working with the Product team on end-to-end testing of the platform and analyzing the new feature's impacts on the system.
  • Implementing the platform for new clients, and providing them with platform training.
  • Managing the Scrum calls with the development team, prioritizing the tasks, and managing the sprints.
  • Leading the Helpdesk team and supporting the MSP and clients' users with their queries related to the VMS platform.

Manager - Customer Support

SIMPLIFY VMS
01.2024 - 07.2024
  • Managing a team of 8 people and working towards solving client queries
  • Acting as an escalation point for high-priority issues/initiatives and taking point on resolution
  • Leading complex projects, assigning action items, delegating activities, and enforcing accountability and deadlines
  • Performing product testing for all the new features and enhancements
  • Providing solutions to the client issues through configurations and technical support
  • Ensure client SLAs are met with a minimum of 80% of the time across all categories
  • Providing VMS training for Hiring Managers, MSP, New suppliers, and contractors
  • Connecting with multiple internal teams to discuss client issues and to get them resolved on priority
  • Attend weekly customer/partner status meetings
  • Used Jira and Confluence for project tracking, managing complex projects, and documentation
  • Monthly release management for various clients
  • Analyzing the impacts of new features that are released in the system and getting them resolved before they go live in production instances

Technical Support Executive

CRM SERVICES PVT. LTD.
10.2021 - 06.2022
  • Working for the EA Sports process and handling the backend accounts of the players
  • Handling the tickets of the players for resolving their issues related to the games (Accounts and Billing, In-game and Technical issues)
  • Interacting with the customers through calls/emails to resolve their queries
  • Upselling the In-game services to the customers/players through calls

Account Manager

SRISHTI MEDIA & INVESTMENTS ADVISORS LLP
09.2020 - 06.2021
  • Managing different client accounts in the experiential and digital events industry
  • Collaborated with business development, marketing, and product departments for the creation of competitive concept proposals
  • Built and maintained relationships with key contacts at potential clients, consulting companies, and partners to get access to new opportunities
  • Prospected for potential new clients and turned them into increased avenues of business
  • Conducting large-scale Domestic and international experiential and digital events
  • Managing a team of 50 people on the ground for conducting events

Account Executive

THE SOCIAL STREET
06.2019 - 08.2020
  • Handling the overall operations for the large-scale experiential events
  • Providing on-ground support to the clients
  • Preparing the presentations and 3D designs for event proposals

HR Intern

DELOITTE INDIA
09.2018 - 02.2019
  • Full sourcing and recruitment management
  • Employee management
  • Handling the D-Talent portal of Deloitte which is used for hiring new employees and maintaining profiles of the existing employees
  • Performing the initial screening interviews of the candidates and further scheduling their interviews for the Audit and IFS departments
  • Handling the article database and the overall process of article hiring

HR Intern

MRS BECTOR FOOD SPECIALITIES LTD - CREMICA
05.2018 - 08.2018
  • Developing the organizational structure of the Greater Noida Plant
  • Working closely on developing reward and recognition structures for the contingent workers
  • Sourcing and recruitment of employees for different departments
  • Implementation of Kaizen process
  • Developing a designation, grade, and level framework for the whole plant
  • Daily maintenance of the cost sheet of the plant
  • Working on the attendance procedure of the workers in the organization

Marketing Intern

SUPERMAX PVT. LTD.
03.2018 - 05.2018
  • Performing B2B sales for the products offered by the company in the institutional department which includes (Hotels and Corporate Firms)

HR Intern

SRF PVT. LTD.
05.2017 - 06.2017
  • Worked on a project for developing a competency-based interviewing guide for the recruitment of entry-level officers

KAIZEN Coordinator - HR Intern

HONDA PVT. LTD.
06.2016 - 08.2016
  • Worked as a Kaizen coordinator and managed all the tasks under the Kaizen process

Education

Masters of Business Administration (MBA) Dual - HR & Marketing

LM THAPAR SCHOOL OF MANAGEMENT - THAPAR UNIVERSITY
05-2018

B.Com Honors -

NORTH CAP UNIVERSITY
05.2016

CBSE Class (XII) -

DAV PUBLIC SCHOOL
05.2013

CBSE Class (X) -

DAV PUBLIC SCHOOL
05.2011

Professional And Technical Skills

  • Managing VMS platforms - Simplify VMS and Bridge VMS
  • Project Management Tools - Jira and Confluence and managing the sprints and releases.
  • Product Management and Testing - Designing and analyzing new features and testing their impacts on the overall platform.
  • Customer Relationship Management - Handling different clients across the globe (US, UK, Canada and India).
  • Escalation/Conflict Management - First point of contact for client escalations.
  • Contingent Workforce Management - Helping the MSP's to manage the CW for different clients.
  • Experiential and Digital Marketing - Handling large-scale experiential and Digital campaigns for clients.
  • Team Management - I have managed different sized teams to achieve common organizational goals.

Certification

  • Six Sigma Certification - KPMG
  • Digital Marketing - Google Assessment

Timeline

Team Lead - Customer Support

BRIDGE VMS
07.2024 - Current

Manager - Customer Support

SIMPLIFY VMS
01.2024 - 07.2024

Technical Support Executive

CRM SERVICES PVT. LTD.
10.2021 - 06.2022

Account Manager

SRISHTI MEDIA & INVESTMENTS ADVISORS LLP
09.2020 - 06.2021

Account Executive

THE SOCIAL STREET
06.2019 - 08.2020

HR Intern

DELOITTE INDIA
09.2018 - 02.2019

HR Intern

MRS BECTOR FOOD SPECIALITIES LTD - CREMICA
05.2018 - 08.2018

Marketing Intern

SUPERMAX PVT. LTD.
03.2018 - 05.2018

HR Intern

SRF PVT. LTD.
05.2017 - 06.2017

KAIZEN Coordinator - HR Intern

HONDA PVT. LTD.
06.2016 - 08.2016

Masters of Business Administration (MBA) Dual - HR & Marketing

LM THAPAR SCHOOL OF MANAGEMENT - THAPAR UNIVERSITY

B.Com Honors -

NORTH CAP UNIVERSITY

CBSE Class (XII) -

DAV PUBLIC SCHOOL

CBSE Class (X) -

DAV PUBLIC SCHOOL

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