Sameer Kale
IT Support Engineer L2
Pune
Summary
To achieve a challenging position in IT industry, so that utilizes my knowledge, experience and provides me with versatile and challenging responsibilities. Having 11 years of successful experience in the field of System Administration. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certificate
3
3
Languages
Work History
On-Site Service Analyst
Versant System Pvt.Ltd
10.2022 - 5 2024
- Working on Service Now ticketing tool and handle Incident, Service Request, Service task
- Intune Admin Center Portal Management: -Update the device serial number, import the CSV file, wipe device, Sync / Refresh-device
- Nextink Cloud portal management
- Installing the Autopilot Image on laptop and troubleshooting the issues
- Setup Multi-Factor Authentication (MFA) process on Android as well as IOS devices
- Handling, managing and monitoring the network printer issue via; Print Logic Cloud base online solution
- Microsoft 365 Email account configuration on laptop as well as desktop and troubleshooting
- Active Directory Management: - User account creation, Computer account creation, Password reset / unlock
- Proficiency with remote support tools such as TeamViewer, Remote Desktop, or similar applications to assist users off-site
- Virtualization: Basic understanding of virtualization technologies like VMware or Hyper-V for managing virtual desktops and environments
- Hardware Support: - Ability to Troubleshoot and Identify the Problem in Laptop/Desktop
- Disassemble and Reassemble Machines to Repair or Replace Worn or Malfunctioning Components and Consumables
- Handling Bit Locker Recover key issue
- Basic level support of network components like Switch, Router, Access point, NW cabling etc
- Working and troubleshooting the issues from Cisco VOIP conference phone (CP8832, CP-8831) Setup WebEx Meeting from Video Conference Room
- Logging a call with HP Service center for the hardware part replacement or repairing
- IT Asset Inventory Management
- Coordinate with regional/global support groups for end-to-end request resolution and escalation
- Excellent troubleshooting skills and the ability to diagnose and resolve technical issues independently
- Willing to work extra hours.
IT Support Engineer
Softtech Engineers Limited
07.2019 - 02.2022
- Experience for creation of User account, computer account in Active Directory.
- Worked on Wsus server checked the servers patched or not properly and troubleshoot the issue.
- Installation of Client operating systems as via PXE network Boot (MDT, SCCM)
- Installation and configuration of outlook account setup on laptop and desktop users.
- Handling Hardware related issue including laptop and desktop.
- Log a call with service center if in case any hardware found faulty and get it fix from service center.
- Handling IT Asset Inventory.
- Handling network related issue on primary level.
Sr. Desktop Support Engineer
Starsun Technology Pvt. Ltd.
01.2017 - 05.2019
- Provided expert-level assistance with network troubleshooting, maintaining optimal connectivity across the organization.
- Implemented security measures to safeguard company data and protect against external threats.
- Established preventative maintenance procedures, resulting in a significant reduction of system failures.
- Coordinated with vendors to obtain necessary equipment, contributing to seamless project implementations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Managing Active Directory Domain service
- Server OS and Client OS Installation and configuration
- Handling network as well as hardware related issues.
- Managing Zimbra Mail server and creating email ID,
- Managing Quota size of user’s mailbox, resetting email id
- password, creating users email id.
- Installation and Configuration of Outlook on laptop and
- desktop and troubleshooting outlook related like; re configure outlook profile, repair PST.
- Installations of company provided software.
- Provide the end users support by Chat, Voice, and Remotely.
- Adding and Removing system into domain and
- troubleshooting domain joining related issues.
- Managing Asset inventory.
- Call log with service center for faulty IT equipment
- replacement.
- Procure new IT asset to buildup company infrastructure and co-ordinate with vendors.
System Engineer
I Source Info Systems Pvt. Ltd.
07.2012 - 01.2017
- Proficiency in installing, configuring, and troubleshooting Windows Server and client operating systems.
- Ability to diagnose and repair issues with desktop and laptop hardware components, including motherboards, CPUs, RAM, hard drives, and peripherals.
- Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and the ability to troubleshoot network connectivity issues.
- diagnosing and resolving software problems, including application errors, OS issues.
- Experience with user and computer management within Active Directory.
- Proficiency with remote support tools such as TeamViewer, Remote Desktop, or similar applications to assist users off-site.
- Diagnosing and resolving technical issues, User support with laptops, desktops, printers, and other devices
- Ensuring security and upgrades are applied to IT Assets and kept up to date.
- Taking ownership of technical issues, and working with our development group to resolve more.
- Manage inventory of IT equipment’s
- Place an order for IT devices after necessary approvals
- Should be able to communicate in English with internal Team, Client and Vendors.
- Ability to work independently and handle multiple tasks simultaneously.
- A proactive and customer-focused approach to delivering high-quality support services.
Education
Bachelor of Computer Science -
Sant Gadge Baba Amravati University
Amravati, MaharashtraSkills
Windows Patch Management Activity
Working on NESSUS Scanning vulnerability management tools
Nexthink
Printer Logic Cloud Based Solution Management
Handling Intune Portal
Installation & configuration of Autopilot Laptop
Creating CSV file by using PowerShell command
Monitoring Tool:(Whatsupgold, Solar wind)
Bit locker
Trend Micro Deep Security Anti-Virus Portal Management
Strong knowledge of windows Server as well as client OS like; (Win7/Win10/Win11/Win Server 2012/Win Server 2016/Win Server 2019)
Knowledge of Active Directory, DNS, DHCP, WSUS, OU, Group Policy, FSMO Roles, SCCM
SharePoint, One drive
Microsoft 365: - Email Account Creation, and Configuration
IT Asset Inventory Management
Setup WebEx meeting in video conference room for VIP users
Technical Documentation
Remote Desktop Support; Network and System Administration
Hardware and Software Installation
Incident Management
Handling ITIL process
Ticketing Systems (eg, Service Now, CA Service Desk Engine)
Troubleshooting laptop, desktop, network printer hardware issue
Proactive ticket handling
Customer Service and Communication
Teamwork and Collaboration; Patience and Empathy; Ability to work under pressure & Time management skills; Ability to work independently
Continuous Learning and Self-Development
Time Management
Problem-solving abilities
Excellent Communication
Multitasking Abilities
Decision-Making
Self Motivation
Time management abilities
Active Listening
Written Communication
Continuous Improvement
Interpersonal Communication
Goal Setting
ITIL Knowledge
Certification
AZ-900
Timeline
On-Site Service Analyst
Versant System Pvt.Ltd
10.2022 - 5 2024
AZ-900
09-2020
IT Support Engineer
Softtech Engineers Limited
07.2019 - 02.2022
Sr. Desktop Support Engineer
Starsun Technology Pvt. Ltd.
01.2017 - 05.2019
System Engineer
I Source Info Systems Pvt. Ltd.
07.2012 - 01.2017
Bachelor of Computer Science -
Sant Gadge Baba Amravati University